Just figured y'all should know that. Just so we're clear, I have not actually disputed a transaction yet. I'm just warning you that I have been warned as such.
EDIT: Most people are saying this is the norm. Today I have learned. Good to know.
I've been having probably the worst customer service experience I've personally had with Midway here recently, but only this last bit really takes the cake. They promised me I'd get my refund by Thursday. This is after three weeks of dealing with them constantly messing up a refund on an item they royally screwed up on (it's a long story, I can type it out if you want). I said great. If I don't see the refund on my account by Friday morning then, I'll have no choice but to dispute the transaction via my bank. That's when I get the following. "Well then, I am obligated to inform you that if you dispute a MidwayUSA transaction through your financial institution, you will no longer be allowed to do business with MidwayUSA."
I don't know how commonplace that is, but to me that's *really* suspect. A good faith effort to ensure a transaction was properly conducted, and that I get money back for goods I never received should not be punished with a permanent blacklisting. I'm not going to throw the "but I've been dealing with you for years!" card, but I'm rather disappointed that that's Midway's policy.
I hope this is posted in the right forum. Sorry if it's not.
EDIT: Most people are saying this is the norm. Today I have learned. Good to know.
I've been having probably the worst customer service experience I've personally had with Midway here recently, but only this last bit really takes the cake. They promised me I'd get my refund by Thursday. This is after three weeks of dealing with them constantly messing up a refund on an item they royally screwed up on (it's a long story, I can type it out if you want). I said great. If I don't see the refund on my account by Friday morning then, I'll have no choice but to dispute the transaction via my bank. That's when I get the following. "Well then, I am obligated to inform you that if you dispute a MidwayUSA transaction through your financial institution, you will no longer be allowed to do business with MidwayUSA."
I don't know how commonplace that is, but to me that's *really* suspect. A good faith effort to ensure a transaction was properly conducted, and that I get money back for goods I never received should not be punished with a permanent blacklisting. I'm not going to throw the "but I've been dealing with you for years!" card, but I'm rather disappointed that that's Midway's policy.
I hope this is posted in the right forum. Sorry if it's not.
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