Update: Automotive Dealer Service Departments

I remember taking one of my cars to a local small shop. The guy seemed honest and worked hard.... he had one leg but that didn't slow him down too much. The work I asked to be done was good. As time went by he got a larger place and hired some folks to help him out. I figured it would be a good place for my Mom to take her car.... boy oh boy was I wrong! She had to take her car back 4 or 5 times within a month or so and she called me to ask if that was normal. I told her absolutely not and I went over to the shop to find out what was going on. Come to find out by way of his nephew they were told to "do things so she will have to come back soon." The nephew told me he could not take watching his uncle screwing over people like that. I said thank you for letting me know and when I approach your uncle about his tactics I would keep it civil and not mention him as well.

Needless to say, we went somewhere else. If you can find a trustworthy place, you are a lucky guy!
 
Ouch

@Qball did he find his silver v?


Not yet. He had a bunch of health stuff going on and hasn't been feeling well enough to get serious about getting another one. But when he gets to feeling better I'm sure he'll want to get another one before they discontinue them.
 
Update for anyone who cares:

I called and spoke to the Service Manager yesterday. He listened while I explained exactly what went on with this car. He said he'd look at it and call me back. Haven't heard back from him.

In the meantime, my Dad's insurance, who has not cut a check to the dealership yet, told my Dad to go ahead and get the car to a different shop and get two new correct tires installed and save the wrong tires the dealer installed.

The insurance company is going to deduct the cost of the wrong tires and the mounting and balancing from the dealer's invoice and reimburse my Dad for the cost of the new correct tires and mounting and balancing.

Unbeknownst to everyone involved, I had already made those arrangements on Tuesday and the correct tires should be in this afternoon or tomorrow at a nice tire store that I can trust. A buddy of mine runs this shop.

There is no way on God's Green Earth that I'm taking my Dad's car back over to that dealer. I wouldn't take my lawn mower over there to be serviced.

Needless to say, General Motors and the owner of this dealership franchise will be receiving a detailed letter regarding this whole fiasco.
 
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The insurance company is going to deduct the cost of the wrong tires and the mounting and balancing from the dealer's invoice and reimburse my Dad for the cost of the new correct tires and mounting and balancing.

Unbeknownst to everyone involved, I had already made those arrangements on Tuesday and the correct tires should be in this afternoon or tomorrow at a nice tire store that I can trust. A buddy of mine runs this shop.

There is no way on God's Green Earth that I'm taking my Dad's car back over to that dealer. I wouldn't take my lawn mower over there to be serviced.

Needless to say, General Motors and the owner of this dealership franchise will be receiving a detailed letter regarding this whole fiasco.
What about the wheels? Or did I miss that update?
 
What about the wheels? Or did I miss that update?


Sorry. After doing some research, I came to the conclusion that his remaining original wheel looks slightly different, finish wise, because of it's age and washes over the years. I pulled the wheel and pulled the opposite front wheel, one of the new wheels, and they have the same OEM part numbers.

So fortunately, the wheels aren't an issue. Dad told me he would either attempt to polish the old wheel to make it match the new wheels, or just buy a fourth new wheel.
 
When it comes to automobile servicing, yes...



Torques sticks are designed to bend at a "certain" torque but when have you ever seen a mechanic stop the impact wrench when a nut comes tight. Over torquing has, and will warp a rotor. I've had it happen in the past and grew tired of paying to have rotors turned to get them back to true. A warped rotor will send a "pulsing" feeling back to the steering wheel. If you've ever felt this pulsing, you'll know what I mean.. If not, carry on...

Once a rotor is warped, turning the rotor is only a stop-gap measure. It WILL true them up and stop that "pulsing" feeling. However, because they're warped, when you turn the rotor you'll end up with uneven thicknesses at different places on the rotor...which affect expansion and contraction during heating and cooling whenever you brake.

Which essentially means the rotors will warp again...and sooner rather than later.

Any more, though, it seems that there's never enough to turn when I get around to doing the brakes in vehicles I own. I'm wondering if they're manufactured thinner, because I've been told this on rotors I've replaced the previous brake job.

Whatever...when you figure in the cost of my time in doing my own brakework, it's worth it just to flat out replace the rotors instead of trying to save a few bucks by having them turned.
 
My age must be showing...combined with the fact that I drive a LeSabre.

I took my LeSabre into a dealership a couple years ago for something...I don't remember exactly what it was for, but I didn't have time to deal with it myself. So I took it to a dealership I've had good service from before.

They ran a full service checkup on my car, in addition to what I had brought it in for, and showed me their printout of "recommended" service items, along with their rating as to their relative importance.

I remember looking at it and saying "...nope...nope...nope...nope...yep (the item I brought the car in for)...nope...nope...nope..."

In the end, there was $2,800 of additional service they recommended. Including air conditioning work on an A/C system that pumps out ice cubes.

Personally, I think their goal is either to get (older) customers to spend more on vehicle maintenance than they had planned and/or to (older) encourage people to consider buying another vehicle.
 
I bought my old Tacoma back for my son to have as his first vehicle. It’s a 2006 that just hit 350k miles. I noticed a shutter on acceleration occasionally after we had it a few months and took it to the dealer to get an oil change and diagnose. My thought was a ujoint probably was going bad as it happened to me when I had the truck originally. Dealer came back and said it was the torque converter. Gave and estimate for replacement and said i should go ahead and replace the transmission at the same time. Also said Ujoints should be changed on the rear driveshaft, front and rear brake pads needed replacing and they should change all the fluids. Estimate was over $8000 which is more than I paid for the truck. Service writer tried selling it by saying, hey, it’s a lot cheaper than a new truck.

We pulled the driveshaft and had U joints replaced locally and replaced the brake pads. Total cost, $280 using TOYOTA parts and around 4-5 hours labor. There is no shutter accelerating anymore.
 
Not just the dealership service departments but any shop can charge for an A#1 mechanic but let a total idiot work on your cars.
I replaced the rack and pinion in my '99 Sable myself and needed wheel alignment after replacing ball joints, in and out tie rods and struts.

I thought about moving the hose clamps off the tie rod side of the boots on the rack but figured they know what to do. WRONG.
The idiot left them in place and this is what I found when I got home. I fixed it myself.

Tie_Rod_a.jpg Tie_Rod_b.jpg
 
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@RetiredUSNChief , I agree I think they are making them thinner to prevent turning and reusing them. I went through it with Firestone probably 15 years ago about the torque sticks and it wound up at corporate level before the manager got the message. At that time I had a Suburban and was making them turn the rotors every time they used the sticks. Twice they couldn't be turned and I raised enough hell to make them replace the rotors on all 4 corners, $$$$$$....
 
Another instance comes to mind. I had a Toyota that was having issues with the fan motor (heat-a/c). It would work fine for a little while then ramp up and down. Take it to the dealership still under warranty and they tell me they could not duplicate the issue.
This went on for about 1.5 years and always had them look at it when we had oil changes.... same answer. It was exactly 3 days after the 3 year 36k miles warranty and the fan went completely out.
I figured with all the documented issues that they would help me in some way.... nope. Their response was it’s out of warranty. The cost for repair was several hundred dollars for labor and for the part as well. I didn’t have the cash to have it fixed at the time which turned out to be a good thing.

I checked several websites to verify the part / price and found one for $35 shipped to the house. I could not believe it... well let me check YouTube to see how hard it would be to change. Found just what I was looking for and again could not believe how easy it was. I ordered the part and it arrived in 2 days. Took every bit of 10 minutes to change!

From then on, I try to research to see if it’s possible for me to take on the task and just leave the dealerships to warranty related work.
 
It just occurred to me that I haven't posted any pictures. I'll post some later. I need to back it out of my garage and take some pics of the tires for our records in case the need for them should arise.
 
From the rear:

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Left Front:

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Right front:


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Left Rear:


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Right Rear:

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Ya gotta love it.:rolleyes::eek::mad:
 
If you find a actual mechanic (someone that can actually troubleshoot and fix problems) your good, but many are just parts changers. Most of the dealerships are not full of the good mechanics as they have either retired or moved on to be in business for themselves.
 
If you find a actual mechanic (someone that can actually troubleshoot and fix problems) your good, but many are just parts changers. Most of the dealerships are not full of the good mechanics as they have either retired or moved on to be in business for themselves.


What really gets me is the corruption and fraud going on in this industry. It's really pathetic and has been going on for way too long now.
 
What really gets me is the corruption and fraud going on in this industry. It's really pathetic and has been going on for way too long now.


When you have service advisor’s working off commission you can guess whats going to happen and how customer focused they are.
 
When you have service advisor’s working off commission you can guess whats going to happen and how customer focused they are.
Add to that pay plan the fact that if they don't write $XXXXX a month, they get fired.
The entire franchise car business is built on commission sales and top tier production. From Front (car sales) to back (service).
I worked in the retail car business for 25 years.
My son is the Service Manager at a large volume dealer.
I have 3 brothers in the retail car business.
It sickens me how everyone is forced to rip off people... or get fired.

There are dealers that do it right and have been successful for decades (family owned).
There are more that make a run for 3-5 years and fizzle out. A new guy comes in and starts all over.
The sign stills says "Chevrolet" or "Ford" but the small name under it changes.
Most people don't see that. One week it's called "Joe's Chevrolet" and next month it's called "Frank's Chevrolet".
Most people just see the Brand, not the owner's name.

The average car buyer does not stand a chance at a dealer unless they have gone to the same dealer for decades
including his dad and his dad's dad. Longevity means they do it a lot less slimy than the newest hot shots.
Believe it or not, a new car dealer does not pay the bills off their car sales. Their service department pays the bills.
If you have a good service department (honest and fair), chances are you will succeed.
Screw enough people in the service department and your doors will close.
Like any business.
 
Finding a well documented problem just outside the warranty window is something you can PROBABLY fight if you really push it. Especially if you start making use of the company's customer service phone number(s).

My wife had a problem with her Expedition's stereo back when we were dating. I don't remember the problem, but it was the frickin' stereo...at worst, it's a simple stereo replacement. Pop the panel, four screws, one or two connectors and the antenna. 15 minutes.

They couldn't replicate the problem every time she went in...and shortly after her warranty problem, suddenly they "found" the problem. Solution? Replace the stereo. At a cost of several hundred dollars.

I was livid and told here she needed to fight that, what with all the documentation of the problem she had. All she had to do was make a phone call and start raising hell.

Nope...never did it.

Oh, well...we were still dating, so it was all her money, not mine.

Fast forward to now...she's got a 2011 Expedition and the stereo display went blank. Still works fine, other than the fact that the display didn't light up at all any more. Now she's got a hubby who can fix it for her, at least! (Weird fix, took me less than an hour. Apparently not an uncommon problem.)
 
If you find a actual mechanic (someone that can actually troubleshoot and fix problems) your good, but many are just parts changers. Most of the dealerships are not full of the good mechanics as they have either retired or moved on to be in business for themselves.

We're fortunate. We've got a really good mechanic just down the street from us. He's straight up with people...and if it's something he doesn't work on, he'll give you a contact for someone who does. And apparently his contacts are all as straight up as he is, from my experience.

Not saying it won't cost you, necessarily, but at least with this guy you know you're not getting a load of BS work done.
 
The average car buyer does not stand a chance at a dealer unless they have gone to the same dealer for decades including his dad and his dad's dad.

Oh, I beg to differ...and it can be quite entertaining to play their own game against them in the process.

Best thing you can do before visiting a dealership for a vehicle, for example, is:

- Do your research BEFORE going.
- Learn how to use the interest equation yourself.
- Bring a notebook, pen, and calculator.
- In your notebook, have written down EXACTLY what it is you're looking for, in whatever details you wish.
- Have a loan pre-approved by your own bank/credit union.

Of course, it's best to go when you're NOT in dire need of a replacement vehicle. Then you have absolutely NO pressure on you to buy.

And you're BEST weapon (because it IS a battle between you and the salesman over the final cost, make no mistake) is your willingness to walk out.

A lot of people who go car shopping have no idea what it is they're looking for or how to go about researching/dealing over it. Ignorance is costly.

- KNOW what is is you want BEFORE you walk onto the lot.
- KNOW what you consider to be a fair market price BEFORE you walk onto the lot, based on your own research.
- Write this stuff down...because much of the inflation of the cost for whatever you're looking for is going to be due to extra stuff you didn't really want in the first place.
- Remember that what YOU'RE buying is a VEHICLE. Notice, however, that what the salesman is going to try to sell you is a PAYMENT, not a vehicle. This is because he's trying to get the most money out of you that he can. No kidding...listen to him when he starts talking...it's not a price range he'll be asking you about, it's a monthly payment.

No matter what you do, however, remember that in the end the dealer will not lose money.

Man we could do a whole thread about shopping strategy!
 
I'll never understand it. I guess to me it's like the sheepdog/wolf/sheep thing. I'll never get it.
 
Everything you stated is true.
However, you are not the "average" buyer.
You are an educated and experienced buyer.
Huge difference.

When I sat down with a buyer like you, you layed your cards out and I layed out mine.
I would say, "Sir, my best price is $25,000 out the door. Cash or finance, your choice.
If you start with the Blah, blah, internet, blah bah, Kelly Blue Book I'll just interrupt you,
shake your hand and tell you to have a nice day.
If we can't make any money, I won't waste my time and the salesman's time being jerked off.
I just don't understand why some people expect to walk on to a dealer and to pay actual cost
on a $25,000 car. If you want to buy a car for no profit, you can go somewhere else where they
play your game for 8 hours only to have you walk out over the last $100 "just because the dealer
in the next town will sell his for $100 less. (You being an anonymous shopper, not any poster here)
Well, just drive right over there and get it. Why didn't you buy it from him if he's so cheap?

There is nothing wrong with being an educated buyer. It makes sales a lot easier.
Just don't expect to buy a car where the dealer makes no profit.
Why should he?
He pays interest to the factory every day for that car to sit on his lot.
His building isn't cheap. Heat & A/C cost. Insurance? Talk about a rip!
Employees deserve a pay check.

How many times do you check out your groceries at the local Food Lion, get the total and offer the
cashier 10% less because you know how much they paid for their food?
So? They don't deserve a profit?
Oh wait, they deserve a profit but not from you (no one in particular, just in general).
Saturn and Car Max did it right.
This is the price, want it?
Yes or No.
That is the way car sales should be.
Ripping off naive buyers is totally wrong.
Being jerked around by someone who is bored and wants some fun is just plain wrong.
Making a deal that is fair to both parties is the best way to sell cars.
 
Oh, I beg to differ...and it can be quite entertaining to play their own game against them in the process.

Best thing you can do before visiting a dealership for a vehicle, for example, is:

- Do your research BEFORE going.
- Learn how to use the interest equation yourself.
- Bring a notebook, pen, and calculator.
- In your notebook, have written down EXACTLY what it is you're looking for, in whatever details you wish.
- Have a loan pre-approved by your own bank/credit union.

Of course, it's best to go when you're NOT in dire need of a replacement vehicle. Then you have absolutely NO pressure on you to buy.

And you're BEST weapon (because it IS a battle between you and the salesman over the final cost, make no mistake) is your willingness to walk out.

A lot of people who go car shopping have no idea what it is they're looking for or how to go about researching/dealing over it. Ignorance is costly.

- KNOW what is is you want BEFORE you walk onto the lot.
- KNOW what you consider to be a fair market price BEFORE you walk onto the lot, based on your own research.
- Write this stuff down...because much of the inflation of the cost for whatever you're looking for is going to be due to extra stuff you didn't really want in the first place.
- Remember that what YOU'RE buying is a VEHICLE. Notice, however, that what the salesman is going to try to sell you is a PAYMENT, not a vehicle. This is because he's trying to get the most money out of you that he can. No kidding...listen to him when he starts talking...it's not a price range he'll be asking you about, it's a monthly payment.

No matter what you do, however, remember that in the end the dealer will not lose money.

Man we could do a whole thread about shopping strategy!

That all means you’re not an average buyer

Edit
Lol I got beaten to it while reading
 
Yeah, I agree with the "make a profit" aspect. Nothing wrong there.

The goal of a car salesman is to MAXIMIZE the profit while the goal of the buyer is to MINIMIZE (needless) expenditure.

In the middle, somewhere, is a price which, when agreed upon, is called "a fair deal". Both are happy...the salesman made a profit and the buyer got a deal. If either are not happy, then the deal shouldn't take place.

AND...just because I may have spent $1,000 more on the same vehicle than someone else does not mean that I got a bad deal. That's a concept some people just can't understand.


Last car I bought at a dealership was a used vehicle. I had done my research, found what I wanted, had a price that was acceptable, but COULD have been better. Went there with a pre-approved loan check from NFCU, ready to rock and roll.

Talked to the salesman, checked the car out...it was in better condition than I expected for the price. Made a list of things I wanted taken care of one way or another.

Their service dept. took care of everything on the spot.

The only sticking point? Only one key to the vehicle.

Salesman did some checking, the little old lady who owned the vehicle before only gave them one key for the vehicle. They didn't have the blanks to make me another one on the spot. They dropped the price on the car a couple hundred to cover having a new key cut and programmed for me, ordered a blank and mailed it to me (I was an out of town buyer).

I paid asking price, minus $200 because of the key. Their initial asking price was, indeed, fair and the car in excellent condition. They made a profit, I got a deal, and years later I'm coming up on 250,000 miles on a vehicle which has had essentially zero problems for me.

Fair is fair.


Deal breakers for me? These are the two biggest:

- Lie or mislead me during the deal and I walk.

- Trying to sell me something I explicity stated I do not want. I'll walk.
 
AND...just because I may have spent $1,000 more on the same vehicle than someone else does not mean that I got a bad deal. That's a concept some people just can't understand.
This also gets to me.
As an educated buyer, Joe Blowhard (your neighbor, drinking buddy, etc), did not pay $1000 less than you did.
Listening to a guy like him is like that fish story, that remarkable 800 yard elk kill, that target picture shot at 50 yards (feet perhaps?)
All blow hard bragging or it is a different car.... 10,000 more miles, a damaged Carfax, no warranty instead of a 24/24, etc. Joe Blowhard
didn't pay $1000 less than you for the exact same car no matter what he says. I call BS.
Deal breakers for me? These are the two biggest:

- Lie or mislead me during the deal and I walk.

- Trying to sell me something I explicity stated I do not want. I'll walk.
Totally agree.
Salesmen who lie do not deserve your business.
Salesmen who do not listen to the buyer do not deserve your business.
 
Service writers, NOW you got a topic. Beasley Cross has been the only GM dealer in Kannapolis for years but their service writer positions were always like a revolving door, somebody new every time you went in.
I particularity loved the part where extra services were performed that I didn't request, tire rotations, new air filters, transmission services, etc. that I didn't need or want. I figured out their MO after the first time and would stand there and let them do whatever service they wanted and then refuse to pay for it because I didn't request it. I guess that put the SW in a bad position because they still had to pay the tech since he DID the work as written by the SW but the customer (me) wouldn't pay for it. After 2 or 3 times they stopped that, with me at least...
 
The dealer I got my car from has lifetime oil/filter changes. When I would go in for the oil change they would always come out with stuff that needs to be worked on which I always declined. I always change my air filter and cabin filter the week that I go in for the oil change and they would always tell me they need changing. After chewing out the service writer and taking him out to see the new filters, they have stopped giving me a list of needed things. They must have a note in their system not to do it to me.
 
I work in the auto repair industry for a single unit family owned auto repair shop/tire store.Finding good competent help is challenging to say the least.Keeping said help is another challenge if the ownership doesn't recognize(and compensate) their importance.
Anyone can and will eventually make a mistake.How you handle it is what matters.
We have a long list of repeat customers and working with them is a pleasure.I don't have to call them on many services or replacements as they trust me(and I always take the time to show them why I replaced it if I didn't call).
We are also in a rapidly expanding area and getting an influx of new customers who aren't used to being treated fairly or not upsold something they don't need.It can be funny interacting with them and watching their skepticism and grilling turn into telling me "do what it needs" and call me when it is ready.

I appreciate every one of them's trust and do not take it for granted.

No one in our shop works on commision (for better or worse) so it is not in my best interest to upsell anything out of greed.
 
I liked my service writer at Hendrik Lexus, I think they fired him a couple months ago, just a couple days after he suggested that I buy a car from them and I did.

In or out of warranty question. I thought that the dealership got to bill the brand for warranty work. I assume that there is some oversight if a dealership is turning in too much, but unless they are attempting to defraud the brand, don’t they make the same regardless of it’s customer-pay or warranty work?
 
Wife bought a new car. I noticed soon after that the brake oil level was in the normal region, but on the low side. We moved to a different location. Brake light came on. Car fairly new, under warranty. Took it to a dealer service center. They claimed that the light came on because we wore the pads to the studs and that wore out the back brakes too. Our fault, not a warranty issue. Wanted over $600. I said no thank you. A friend and I changed the front pads in my driveway. They had almost 1/2 on them and were evenly worn. Looked almost new. Could tell by the rust on the drums that they didn’t check the back ones. They just flat out lied.

Sent a complaint letter, with pictures to Toyota corporate. Got a letter back. The first part was a form letter telling me their dealer techs are the best, most qualified. The second part thanked me for bringing this to their attention because unless they are made aware of it, they don’t know of problems that they need to investigate.
 
are attempting to defraud the brand, don’t they make the same regardless of it’s customer-pay or warranty work?
Warranty companies (even brand specific) are insurance companies. Blue Cross doesn't pay the same price for an office visit as you would if you paid all of it (no insurance).
If you pay for a job (not covered under warranty) you pay the book time times the posted labor rate. ($120/hour?)
Warranty work is paid book time times labor rate at a negotiated price with the dealer ($75/hour?)
If the book says it takes 2.3 hours to change an alternator, you pay 2.3 times the labor rate.
If a really good mechanic finishes it in 1.5 hours, he gets paid the 2,3 hours book time and picks up another repair.
He can pick up a lot of extra income if he's good AND fast with minimum come backs.
If a sub-standard mechanic takes 2.6 hours to do the job, they'll usually find something to add on to cover the extra .3 hours and if this is a normal thing for that mechanic (unless he is an apprentice) he won't be working there very long.
 
Warranty companies (even brand specific) are insurance companies. Blue Cross doesn't pay the same price for an office visit as you would if you paid all of it (no insurance).
If you pay for a job (not covered under warranty) you pay the book time times the posted labor rate. ($120/hour?)
Warranty work is paid book time times labor rate at a negotiated price with the dealer ($75/hour?)
If the book says it takes 2.3 hours to change an alternator, you pay 2.3 times the labor rate.
If a really good mechanic finishes it in 1.5 hours, he gets paid the 2,3 hours book time and picks up another repair.
He can pick up a lot of extra income if he's good AND fast with minimum come backs.
If a sub-standard mechanic takes 2.6 hours to do the job, they'll usually find something to add on to cover the extra .3 hours and if this is a normal thing for
that mechanic (unless he is an apprentice) he won't be working there very long.
I understand flat rate, it sucks, but it is what it is.
I expected that the warranty work would be paid at a negotiated rate, but is the difference between the retail rate and the warranty rate so great that the service writer is motivated to try to screw the customer?
Maybe the service writer I liked got terminated for pushing warranty stuff through, but in the balance I bought and service three cars with that dealership, and only a tiny portion of the work wasn’t warranty over the past decade.
 
I take my new diesel truck to the local dealership to be serviced. I don’t have a way to get rid of 16 quarts of oil and if anything happens to it, I want it on record that Ford has done all the service work. Diesels are expensive! Anyway, 2 weeks ago, I go through their “Fast Lane” service. It only took 2 hours to change the oil. During that time, I’m bombarded with, your fuel filters need changing, your cabin filters need changing, the DEF fluid needs topped off... I’d just had all of that done the last time I was in, making a $120 oil change a $350 oil change. I usually change my own cabin filter and change the fuel filters every other time. Anyway, after waiting 2 hours, I pay, get in my truck and leave. The steering wheel feels a little greasy. I get a cloth and wipe it off. I pull into the Sam’s parking lot and start to go in, shut the door and notice black oil all over my hands. I open the door and I see oil all over my black console, all over the door panel and steering wheel, all over the door and running down the inside of the drivers door. I look down and my week old 5.11 shirt has oil all over the sleeve, all over my hand, and all over the floor mat! You talk about pissed! I call the dealership and light into their ass, they want me to bring the truck back, I’m late for an appointment, have a ruined shirt, and I’m pissed off to boot! I stripped off the shirt in the parking lot, and went back anyway. I tear into their ass again, this time to the service manager. I told him that I want my vehicle serviced by Ford, I pay big prices for the vehicles I buy there, I pay premium prices for damn poor service and I could get poor service for half the price at Walmart! I told him that the service has been increasingly bad and getting worse, and I can’t understand how they got oil all over me and my truck! Apparently the guy doing the work had oil all over his shirt and slopped it all over my vehicle. I can understand it happening, I can’t understand how it gets out the door! No quality control! They offer to pay for my shirt and detail my truck and next oil change for free. I get home and start to mow the grass. I look for the new pair of Bose ear buds that I had just gotten. Can’t find them anywhere! I remember where I had them last...tearing the Ford dealer a new ass in the parking lot of Sam’s! They had come off my shirt when I’d stripped it off in the parking lot! I ordered a new shirt that night and print the receipt, the receipt for the ear buds was still in the back seat with the box and I took them both back to the dealer and demanded they be paid for. I left the dealer and drove back to Sams and low and behold, laying in the parking lot was my ear buds, ran over several times! I got a call from the service guy 2 Saturday’s ago saying that they’d cover them but have yet to see the check! Last time I’m using Clonniger! I’ll take it to Statesville! I’ll go somewhere else for vehicles as well! You would think that these dealerships would roll out the red carpet for you when you buy an $78k truck! It’s not the case anymore.
Got my check for the shirt and the ear buds yesterday. Too bad the wife got it first! Damn, that was going to be part of my Wilson payment to @fieldgrade ! I guess he’ll have to deduct it from that Wilson, or take it up with my wife!:D
 
Are you sure he was fired and didn't leave for greener pastures?
Service writers can easily get fired if they do not meet the dealer's required upselling of $XX,XXX per month.
If your writer was honest to a fault and continuously failed to meet his goals, he will get fired.
Perhaps a new Service Mgr or Dealer owner came in and raised the goals for everybody.
Anybody who didn't perform (upsell) to their new standards is let go and they bring in new writers with the same, higher sales goals.
The retail auto business truly sucks when it comes to honesty versus ripping customers to meet sales goals.
 
Got my check for the shirt and the ear buds yesterday. Too bad the wife got it first! Damn, that was going to be part of my Wilson payment to @fieldgrade ! I guess he’ll have to deduct it from that Wilson, or take it up with my wife!:D
Cash-machine.jpg
 
Got my check for the shirt and the ear buds yesterday. Too bad the wife got it first! Damn, that was going to be part of my Wilson payment to @fieldgrade ! I guess he’ll have to deduct it from that Wilson, or take it up with my wife!:D
If you got $20 and the wife has $5, she has $25. You're only holding it for her. It's HERS. Now you know.

If you want to have your own make damn sure she never sees any trace of it. It should never been seen in an account or in yer wallet. You must hide it from her better than how you would hide it from an IRS agent.

My wife robbed my change glass the other day. I asked her how much she got. $30. Yep.

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If you got $20 and the wife has $5, she has $25. You're only holding it for her. It's HERS. Now you know.

If you want to have your own make damn sure she never sees any trace of it. It should never been seen in an account or in yer wallet. You must hide it from her better than how you would hide it from an IRS agent.

My wife robbed my change glass the other day. I asked her how much she got. $30. Yep.

Sent from my SM-J320V using Tapatalk
I got a small part time job after I retired for something to do. I set up a checking account for it to be deposited into. I had the paperwork lying on the dash of the truck and she sees it. She got pissed because her name wasn’t on it! Made a big thing about it! You’d have thought that she’d found out that I had an off shore account with millions in it instead of a small account that might have had a couple hundred in it at any given time! She doesn’t spend money, she’s the reason we have what we have. I had Soldiers who were shot at, blown up and sweating their asses off for a year or more in the desert, come home and their wife had spent everything! Mine paid off my truck, the car, and put a chunk away in savings. But I’ve gotten good over the years about “embezzling” from my own bank account!
 
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