Qball
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I think I may have posted this before on a previous forum, but I'm not sure. If you need to rent a piece of equipment and like good customer service, go to bigrentz.com. I've rented four or five times from them and their customer service is the best I've ever experienced.
Two weeks ago, I reserved a JLG 400S boom lift for this week (9/11 - 9/18). I got a call Friday from them asking if I wanted to delay my rental because of the uncertainty of Hurricane Irma. It completely slipped my mind or I would've called them to postpone my rental. Their rental call center is in California. They were proactive by contacting their east coast customers and offering the postponement.
This morning, the boom lift showed up anyway. I called bigrentz and told them it got delivered anyway and was parked on my driveway. I told them that they could leave it there if they wanted to because it wasn't in my way, but I wasn't planning to start using it until the 18th. Within 30 minutes a lowboy showed up and got it.
The previous times I've rented from them were equally impressive. They seem to be on top of their game. It's refreshing to deal with a company that operates as a servant to the consumer (the entity that pays the bills) instead of a servant to the corporation by going "lean" at the expense of customer service. That can't happen and will kill a company every time. These folks seem to have that part figured out.
So the next time you want to rent a piece of equipment, try them out. I went this route a few years ago after calling six or seven rental places around town and either never received a call back, or was told the equipment wasn't available for six months or so because of long-term contracts, etc....
Two weeks ago, I reserved a JLG 400S boom lift for this week (9/11 - 9/18). I got a call Friday from them asking if I wanted to delay my rental because of the uncertainty of Hurricane Irma. It completely slipped my mind or I would've called them to postpone my rental. Their rental call center is in California. They were proactive by contacting their east coast customers and offering the postponement.
This morning, the boom lift showed up anyway. I called bigrentz and told them it got delivered anyway and was parked on my driveway. I told them that they could leave it there if they wanted to because it wasn't in my way, but I wasn't planning to start using it until the 18th. Within 30 minutes a lowboy showed up and got it.
The previous times I've rented from them were equally impressive. They seem to be on top of their game. It's refreshing to deal with a company that operates as a servant to the consumer (the entity that pays the bills) instead of a servant to the corporation by going "lean" at the expense of customer service. That can't happen and will kill a company every time. These folks seem to have that part figured out.
So the next time you want to rent a piece of equipment, try them out. I went this route a few years ago after calling six or seven rental places around town and either never received a call back, or was told the equipment wasn't available for six months or so because of long-term contracts, etc....