Discussion in 'NFA - Stamp collecting' started by Gear Head, Jun 14, 2018.
Good to hear. I have sent them a few emails and have yet to hear from them
I don't really know what they're doing. I got this one back on 6/21 (after registering on 6/15):
Then I got this generic one (along with a lot of people on ARF) on 7/14:
And there are lots of complaints about the backup on communications. It's one thing to delay a request like yours, but there are people trying to get warranty work done that haven't gotten a reply to multiple emails and voice mails over a 10+ day span.
You're part of a big club at this point.
Has anyone had their dealer call and say their free cans arrived? I am shocked I haven't considering I ordered on the first day of the promo. Guess they sold more cans than anticipated and are still producing to restock shelves.
I was at THSF this morning and he said he probably has 50 or so due to his customers and hasn't seen a single one.
Guess they plan on using as much of the 4 month waiting period as possible, considering its already been 2 months.
Yeah, who knows? I've seen reports of one dealer receiving cans. That's it.
I'm like you...filed mine the first day. Talked to them a couple days later and was told the first ones would be shipped out quickly, then they'd have to actually make more for later orders. I know the fine print said up to 4 months, but I'm a little ticked about it.
Took them til yesterday to respond to an email about the failure to register a supressor for the program. Sent the email on July 11th.
So yeah they are pretty backed up it seems.
Well I got this email around 10P last night:
Thank you for registering for our Silencerco Summer Kick off Promotion.
We have confirmed that your registration is complete. Once your registration has been approved, we will begin to process your order. We will contact you should we need any further information. Please allow a minimum of 4 months for your free suppressor(s) to ship to your dealer. Thank you for your patience.
The SilencerCo Team
I registered both of my cans on the 15th or 16th of June, and got the email from the SiCo staff for both confirming the registration and free can selection on 6/20. Maybe they are going through and fulfilling the free can requests????
Nope...you're not that lucky. Here's what I posted on ARF (multiple people were posting they received the same email you shared):
I got the same one last night. I emailed them the following email at 10:46p:
What in the world is going on? I submitted mine on 6/15. Got a confirmation a couple days later. Called and talked to a guy that day and was told the early registrations would be sent out soon...and we're 2.5 months into it. At some point I got another "thank you for registering" email. And then today (9/4), I just got another one:
(Screen shot of email inserted)
Surely my "minimum of four months" isn't starting over. And I just noticed it's been changed from "up to four months" (indicating a max) to "minimum of four months".
Man I hope y'all get this straightened out. SiCo is taking a beating online for a lack of customer service recently. People taking 5-6 weeks to get a reply, including people with real service issues. It's a far cry from the top-notch reputation that was years in the making. No idea when somebody might see this email...
As an owner of 14 SiCo cans, with one more pending plus my free one that I'm not sure will ever show up, I'm a little disheartened at this whole process.
And at 11p (yep, 14 minutes later) got this reply:
I apologize for the confusion. Because of the sheer volume of registrations our system was literally overloaded.
Because of this we were unsure who received a confirmation email and who did not. We have had 3,000 emails come in regarding the registration issue so we put together a list of all registrations and sent out a confirmation. You are still good to go and do not need to do anything further. I apologies for the intrusion and thank you greatly for you patience and loyalty. Please feel free to reach out to me should you have any further questions.
so...evidently there's yet another glitch in the process.
Well as long as it didn't reset our place in line, they can email me daily telling me I'm special!
Thank you for registering for our Silencerco Summer Kick off Promotion!
We have confirmed that your registration(s) are complete and have been approved. At this time, you do not have to do anything further to participate. We will be processing your order as soon as possible. We will contact you should we need any further information.
Please allow a minimum of 4 months from the original registration date for your free suppressor(s) to ship to your dealer. Thank you for your patience.
The SilencerCo Team
Greg, I've just noticed what they said in your email response, "a minimum of 4 months for delivery." Didn't they say "up to 4 months" previously?
Edit. Just scrolled back through. Yup, originally said up to 4 months. Guess I get to call them next Monday if they haven't sent mine!
Yep. I pointed that out to them when I got the new on.
"Minimum of" and "up to" are completely different time frames. Add that to the fact they told me on the phone the first ones would ship out almost immediately, and I'm not a happy camper.
So wonder who qualifies for "the first ones" considering I bought and registered day 1 of the promo.
That's the big question...as I filed on the first day as well. It was. Friday, and I talked to them on the phone around Wednesday the next week, which is when they told me the first ones would go out fast. Then they said whenever they ran out of stock it would add another 5-8 weeks for production time.
Guess I will be calling them today and ask when I can expect my cans to arrive. Can't wait to hear what they say.
And I have only heard of one dealer that supposedly received a shipment, and I don't think it was ever confirmed. So it's not like they started and are working through the backlog. I really have no idea what they're doing.
That's my question also. Even if they redeployed staff to manage the promotion, it ended 3 months ago. I can't see how hard it can be. The only thing I can come up with is that maybe they have reach out to their distributors and offered a program where any excess quantity available they are partnering with the distributors to ship to the FFLs for the promotions. I could see the logistics of something like that being a little complicated, but I alone could figure that out in a few weeks, not 3 months. They'd be better to start trickling them out ASAP and then playing catch up.
Who the F knows...
Evidently this was posted yesterday or today?
Separate names with a comma.