Golden Rod Dehumidifier broken?

Spartan

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I have a 12” golden rod (ha ha) dehumidifier
It came with my safe and no longer seems to work.
Is this common?
Anyone have similar issues?
 
I assume they become warm when working properly, no?
 
The rod heats up making the contents of the safe warmer so you don’t get condensation, it doesn’t remove any moisture. A light bulb or reptile tank heater of similar wattage will provide similar benefit.

I figured this out after buying a 24” goldenrod, I have a lot to compensate for.
 
Check the plug, it may have a bad connection.
Updated: The plug is attached after you thread the power cord through hole in the safe if you don't have power installed from factory.
 
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