The standard Indiana runaround.
It was like this back in the 80s when I applied for my concealed carry permit...and the renewals, too. Lafayette PD had ONE DAY during the week set aside for processing these...and ONLY between the hours of 1 pm and 2 pm or something like that.
Not a Monday or Friday, where you might take off from work and make it a three day weekend. Not during lunch hours or early morning/late afternoon when you might be able to slide work around a bit to get it done.
BUT WAIT! THERE'S MORE!
It had to be TYPED, even though the instructions on the state form said "typed or neatly printed". Which meant you couldn't sit down, fill it out, and turn it back in right then.
Which meant you automatically had to come back at least a week later, same time and place, to turn it in.
BUT WAIT! THERE'S STILL MORE!
When the LPD finished reviewing the paperwork and including their form letter saying they didn't think you really needed a concealed carry permit, you had to come down and pick up your paperwork ANOTHER time on the SAME day/time of the week.
Then mail it off to the state with your $50, all to get that pink slip of a permit (which you weren't allowed to laminate...and it was amazing they allowed you to fold it up to fit in your wallet.)
All that
Now...try renewing it while you're active duty Navy with this kind of tripe going on.
So this doesn't surprise me. Especially for Indianapolis.