My most recent experience with Triangle Shooting Academy
- Thread starter mhuxtable
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Chuckman
Senior Member
This is true; HIPAA only relates to healthcare professionals (at all levels). Outside of healthcare, HIPAA does not apply.
I went there (TSA) once, it was around some holiday in which they had a "sale". Walked around, walked right out. The "sale" prices were still high. As far the Kapp, he has a rep for good work; years ago I almost sent him a gun for work but didn't when someone (on here, I think) told me "you might get it back in two days, you might get it back in two months".
OP
Again, I’m happy with Kapp’s work and am happy to give him some grace due to medical stuff. I’m never one to advocate people work themselves to death.
Overall I’m happy with the outcome. Just wasn’t happy with ownerships ignorance of the situation.
Overall I’m happy with the outcome. Just wasn’t happy with ownerships ignorance of the situation.
When you use your business to hire subcontractors to complete work it’s the business’s responsibility to assure the timely completion. Don’t make excuses and blaming the subcontractor regardless of the circumstances. Find someone to take over the repairs. The name on the door is responsible for making the customer happy.
Scrubber3
Well-Known Member
absolutely correct. If that was my business, I'd get it done. The way they are going about it makes me think they are used to dealing with these issues on a regular.
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I took some work up there yesterday and Kapp was honest and upfront with it may take some time to get to it, but I heard that last time and I felt like it was completed in a reasonable amount of time.
I also walked out with a new rifle.
I also walked out with a new rifle.
Well I guess I'll ad my 2 cents. I've know Kapp for over 30 years . He is a decent gunsmith. He is and always has been slow and takes in more business than he can possibly do in time frame he gives customers. He has not changed at all in the time i've know him so don't expect him to change now. Last time I saw him he was renting a space at the indoor range on Tryon Road, Personal defense. His small shop was a mess guns scattered everywhere and there is no way he could get them all done in 3 months. I think that he should not take in any jobs unless he can deliver on in the time allotted.
BudE
Hillsborough, NC
Is this the same guy who worked for Charlie/Mark Stone at the Colonial Gun Shop?
Yes sir he is
georgel
Behind Every Blade of Grass
Charter Member
Benefactor
Supporting Member
Multi-Factor Enabled
I've been there (the situation, not the shop). What the guy needs is a person to manage expectations for both customers and the gunsmith. Ideally a wife or side worker who can give both customers and the gunsmith realistic estimates based on work and parts availability. When you're running a one man shop, you want to be able to help everybody, but in reality you can't. Also, when you're focused on your work, it's hard to put on the customer service hat and be that person as well. You'll never get anything done. If you focus in the customer service, you're not getting work done. There was a study that said every time you're interrupted by a phone call, it takes an average of 15-20 min. to get back to speed on what you were doing. Not to mention the time lost on the phone conversation itself. Four calls and you've lost over an hour's work. Sometimes 2hrs. Then there's counter time, dealing with customers.
We analyzed this a long time ago when some of our staff was complaining about production times. Our group also fielded support calls. We were taking about 20 calls a day. After our analysis, we told management that if they wanted production at their desired timeline, they would need to hire 4 new staff. They shut up after that.
Then, if you completely focus on the work, you're not attending to customers and even losing new business. I had this problem as a contractor. You get focused on the job and not fielding inquires about future work. Then you finish the job and you're suffering down time looking for work.
Just sayin'
We analyzed this a long time ago when some of our staff was complaining about production times. Our group also fielded support calls. We were taking about 20 calls a day. After our analysis, we told management that if they wanted production at their desired timeline, they would need to hire 4 new staff. They shut up after that.
Then, if you completely focus on the work, you're not attending to customers and even losing new business. I had this problem as a contractor. You get focused on the job and not fielding inquires about future work. Then you finish the job and you're suffering down time looking for work.
Just sayin'
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Chuckman
Senior Member
Colonial Gun Shop in Hillsborough? Now that's a name I have not heard in years....
OP
I'm certainly not going to tell a man who's been in business as long as him what to do.....but there's a simple solution I think that would help.
He needs to raise his prices. Some customers will drop off, freeing up his time, but the price increase will make up for those lost customers while keeping him more on track.
He certainly has the experience to warrant it.
He needs to raise his prices. Some customers will drop off, freeing up his time, but the price increase will make up for those lost customers while keeping him more on track.
He certainly has the experience to warrant it.
BudE
Hillsborough, NC
Yes, sir. It's long been closed and that's a sad, sad story.
Chuckman
Senior Member
My best friend's dad was one of the owners (John Forrest). I remember them when they were in that tiny space on Churton Street, downtown, before they moved to Boone Square. When Mr. Forrest left, he took with him several HK91s and 93s. His son, my friend, still has some of those. That was a great store.
An old boss said to me once, in describing being a sole proprietor:
"One job is not enough and two jobs is too many". Kinda feels like that sometimes.
"One job is not enough and two jobs is too many". Kinda feels like that sometimes.
BudE
Hillsborough, NC
John Forest was a great guy.
Chuckman
Senior Member
He was...something. To be fair, I liked him, and throughout my friendship with his son/family, he treated me well (as did his parents, who lived in the house beside theirs). But I also saw his mean side from time to time. Not a man with whom to trifle. (His son and I met each other in middle school at Stanback--then in west Hillsborough--good friends through school, we roomed together in college, he was my best man at my wedding).