Outstanding Customer Service

Geezer

Mama Tried
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I recently bought a Ghost connector for a Glock 43 that I have. Last night I decided to stick it in. When I took it out of the package I noticed that the bend of the connector was a little off from the factory connector. The innards of the G43 is different than other Glocks so I thought maybe that's they way it's supposed to be.

When I slid it into the trigger housing, it leaned out quite a bit. When I went to put the trigger bar in, I had to press the connector inward to get it all lined up. When I pressed it inward it snapped in two right in the 90 degree bend. It was a very clean break, almost like it was cut with a saw. I put the factory connector back in and got everything back together.

This morning I went to the Ghost website and explained what had happened. I said that I had pressed on the connector and it snapped. I said that I may be at fault here, I didn't know for sure. I asked if I had done something wrong and I did not ask for a replacement.

This morning before 11 o'clock I got a call from Ghost. The guy told me to drop the pieces in an envelope and send it back to him with a note and he would personally make me a connector with a little different bend and angle, much better than their standard connector. He stressed to just put it into an envelope and just put a stamp on it.

I told him that I wasn't sure if I pressed on it too hard and was the cause of the break. He told me that he didn't care if I had pounded it with a brick, they stood behind their product and would make it right. I will send it out tomorrow and report back.
 
That is one GOOD thing about technology social media etc, reviews and customer feedback travels so fast companies know they live and die by client service. Glad they were so happy to help.
 
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