Rugged Suppressors Baffle Strike/Warranty Experience

patina

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Just wanted to share my experience with Rugged Suppressors customer service. Had a baffle strike on my Razor 7.62 due to Gunsmith negligence on a thread job. Happened on Saturday, filled out the RMA request on their website that evening. Monday afternoon I received a phone call from Travis at Rugged who simply asked me what happened. Told him it was due to a bad thread job and it seemed to effect all baffles as well as the end cap. He said no problem, everything is covered even the end cap. I mailed it out Tuesday morning, they received it Wednesday (I'm in NC). Thursday morning I received a shipping notice that it was back on its way to me and Friday afternoon it was delivered. I am blown away by the responsiveness of this company, their turn around time/entire warranty process and the overall quality of their product. For anyone on the fence, please consider what can happen in a worst-case scenario because I can tell you it is a terrible feeling if it happens to you. The reassurance that they fully stand behind their product and customers has created a customer for life in me.
 
Curious about the thread job.
Was it indexed off the barrel rather than the bore? Poor thread pitch?

If all the baffles and the end cap were hit then it was really wonky, assuming the can was snug against the index point.

I'm assuming direct thread. It could be a QD adapter mount.
 
Just wanted to share my experience with Rugged Suppressors customer service. Had a baffle strike on my Razor 7.62 due to Gunsmith negligence on a thread job. Happened on Saturday, filled out the RMA request on their website that evening. Monday afternoon I received a phone call from Travis at Rugged who simply asked me what happened. Told him it was due to a bad thread job and it seemed to effect all baffles as well as the end cap. He said no problem, everything is covered even the end cap. I mailed it out Tuesday morning, they received it Wednesday (I'm in NC). Thursday morning I received a shipping notice that it was back on its way to me and Friday afternoon it was delivered. I am blown away by the responsiveness of this company, their turn around time/entire warranty process and the overall quality of their product. For anyone on the fence, please consider what can happen in a worst-case scenario because I can tell you it is a terrible feeling if it happens to you. The reassurance that they fully stand behind their product and customers has created a customer for life in me.
Who threaded it, so I never go there?
 
Excellent customer service goes a long way with suppressors. Good to hear they took care of you.
 
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