Streamlight customer service (not so good so far)

Love2shoot

Love2shoot

Stay Gray
Joined
Jun 9, 2017
Messages
1,157
Location
Low & Left
Rating - 100%
4   0   0
So i got a light from streamlight for the holidays, a protac rail mount 2..... I have about 4 or 5 other SL products and they have all worked great. This one was missing some parts the rail mount pic plate and tape etc.... I called SL and they told me to send an email (why couldnt then just help me on the phone?)..... so I sent the email Monday, sent again on Weds. no reply. Just called them again and the guy I got told me the ONE person who answers the email address [email protected] is not in today call back Monday, I find that hard to believe 1 person for the whole company. Im not even asking for anything for free, Ill buy the damn thing, and I cant even get that so far. Not very happy so far. Any of you guys have experience with Sl cust service?
 
Love2shoot said:
So i got a light from streamlight for the holidays, a protac rail mount 2..... I have about 4 or 5 other SL products and they have all worked great. This one was missing some parts the rail mount pic plate and tape etc.... I called SL and they told me to send an email (why couldnt then just help me on the phone?)..... so I sent the email Monday, sent again on Weds. no reply. Just called them again and the guy I got told me the ONE person who answers the email address [email protected] is not in today call back Monday, I find that hard to believe 1 person for the whole company. Im not even asking for anything for free, Ill buy the damn thing, and I cant even get that so far. Not very happy so far. Any of you guys have experience with Sl cust service?
Click to expand...

I broke the little clip on my MicroStream. Same thing; I called their CS line and they told me to email so I did. Waited a week and got a reply: “it’s in the mail.”

They replaced something I broke for free, no questions asked, when the part is for sale on their site and could’ve told me to buy it

I know that’s different than missing parts that should’ve come with a new product but I bet they’ll take care of you
 
I had to return a SL Scorpion about 2 months ago and it was back to me repaired in 1 week. I thought that was pretty darned good...
 
The programming function on my Protac wasn't working. I emailed Streamlight and they said to send it in or bring to an authorized dealer. I brought it to a nearby dealer, who sent it to SL. SL had it back to the dealer within a few days, and it works great now. I'm very pleased with SL.
 
Last edited:
I called their CS because my pup (see avatar) ate an older scorpion (non led). He bent/flattened the back of the housing, ate off the rubber grip and warped the head enough to crack the lens. He's a "Malingator" destructive cuss when it comes to toys lol.

Anyway, the light still worked so I called to see about getting a new rubber grip and a new lens/ head. Told them the story. The rep laughed then sent a new grip and a new lens out free of charge. Said if I couldn't get the new lens in to let him know and he'd take care of it.

Asked me to send pics as well, which I did, they quickly responded back that they were impressed:D
 
Trevillian said:
I called their CS because my pup (see avatar) ate an older scorpion (non led). He bent/flattened the back of the housing, ate off the rubber grip and warped the head enough to crack the lens. He's a "Malingator" destructive cuss when it comes to toys lol.

Anyway, the light still worked so I called to see about getting a new rubber grip and a new lens/ head. Told them the story. The rep laughed then sent a new grip and a new lens out free of charge. Said if I couldn't get the new lens in to let him know and he'd take care of it.

Asked me to send pics as well, which I did, they quickly responded back that they were impressed:D
Click to expand...
Moral of the story...

@Love2shoot, chew on it before sending it back. ;)
 
Sounds like although it might take a little time they do the right thing. Since I am not being sent to sandbox somewhere or using this thing to save my life daily, I can handle that :)
 
I used their online retunr / chat process. Printed the return and dropped it in mail on a friday, surprisingly had a new one the following thursday! For a 14$ light.
 
I sent one back that wasn't working. I had tried a new battery before I sent it back. They sent it back to me and said it just needed a new battery. It worked fine when I got it back.

So I stuck the same battery in as before and now it works.

It was nice that the light was now working, but do they not want to admit there was a problem so they claim it was the battery?
 
Good to hear all the positives. I just ordered my first SL torch from Battery Junction.
 
So you sent an email on Monday, a day when many people took off of work.
And now, four days later, youre pissed cause one guy hasnt responded to you yet.
Its been four days, likely, that he's been at work. Give the man some time haha
 
HMP said:
So you sent an email on Monday, a day when many people took off of work.
And now, four days later, youre pissed cause one guy hasnt responded to you yet.
Its been four days, likely, that he's been at work. Give the man some time haha
Click to expand...

Nah I'm ok with it. But let's be honest from a semi big company like SL 1. I would at least expect an acknowledgement of the email 2. I'd expect more than one person works a generic email like service@, and also, why couldn't they just help over the phone? Again not bashing them or saying I'd stop buying from them, but I do think so far CS experience should have been better. I'm not overly upset about it, I get the holiday backup etc.
 
Be patient..... some companies aren't operating at 100% due to people taking time off for the holidays, kids going back to school soon, and possibly this freggin winter storm.
 
Just an update, they did reply this morning, I am happy to continue putting my money into their products. Again, this wasnt a failure of the product, just a missing part.

Good Morning,


We will mail the parts you are missing this week.


Sincerely,

Service Dept
 
I’ve always had great customer service from SL. I’ve never had to contact them near a holiday, and during a blizzard. Glad to hear it is sorted out.
 
You must log in or register to reply here.
Back
Top Bottom