Streamlight customer service

[Packman]

Just wanted to share my recent experience with Streamlight customer service and shout them out. I have been running a TLR-HL on a handgun for probably 2 years now. I went to turn the light on and nothing. I figured it was the batteries so I swapped them out, but nothing.. still dead. Called Streamlight and they told me to send it in and they would take a look. Mailed them the light and they called me today. The lady I spoke with said the light was actually a counterfeit. I have two HL’s and could not tell. She said the HL’s are commonly counterfeited, but told me no worries that they would be sending me a replacement for free. I just wanted to shout them out based on their awesome service because I know a lot of others have Streamlight products.


Sent from my iPhone using Tapatalk

 

[rufrdr]

Nice!

 

[Burt Gummer]

I’ve great great experiences with them also. Had an end cap stop working, and the screw fell out of the belt clip on my Protac HLX. I simply emailed them with the issues, I got a return asking for my address and within a few days I had a bag of parts. No questions asked

 

[Get Off My Lawn]

The lady I spoke with said the light was actually a counterfeit.

Great to hear they went above and beyond.
Do you know where you purchased the counterfeit?

 

[dorton]

I’ve had good experiences with Streamlight as well.

 

[Packman]

Great to hear they went above and beyond.
Do you know where you purchased the counterfeit?

I think eBay


Sent from my iPhone using Tapatalk

 

[Sevenshot]

eBay and Amazon are notorious for counterfeiting lights.

 

[Coltdefender1911]

That’s why I prefer Streamlight. I’ve had several lights fixed and/or replaced by them. Always an awesome experience. Glad you got a new light.

 

[bigfelipe]

Ditto on the great customer service from streamlight. It's why I'm so loyal to their products.