Beware Liberty Safes

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mhuxtable

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Unfortunately this company is not what it once was. I've learned since they went from family owned to corporate owned, customer service complaints are up and quality is down, and I learned the hard way.

My handle started acting funny, spinning freely sometimes after only 2 years. I called Liberty and after FOUR HOURS ON HOLD they answered and they tried to have me self fix it, which didn't work. They said they'd ship parts. I never heard anything else from them. So I called the repair shop they use myself and the guy seemed unsurprised at the long hold and the lack of communication.

He said since they sold out their quality has gone down. He comes over because he thinks he can fix it quickly. He thought it was an internet set screw. Turns out he cannot. A WELD BROKE. He had to put in an entire new assembly, which meant waiting for the part. It took nearly 2 weeks from when I called for him to receive the part and he fixed it today.

Liberty safes are not what they used to be. Parts shouldn't break on a safe that large and expensive after 2 years of light use (I open the safe maybe once every 2 weeks?)
 
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I think they are good safes for the money, all manufacturers have their lemons. I recently got a Cannon 48 gun safe brand new never been out of the box and wouldn’t open. The key pad work and the key backup worked and the handle worked….long story short the bar that moves all the bolts at the same time was bent.
 
1DD3E1FB-6AAE-40EB-BD63-A899D64443B3.jpeg
Look at the top down, there is a gap that goes away and there was the problem from the factory so when bolt was retracted it didn’t move enough back to clean the safe.
Fear not….. Alakazam

F840AEFC-3401-4DC3-B597-B141285E258B.jpeg
Went though the bolt hole on the bottom with a pry bar and popped it open.

Now I got the safe cheap and I mean dirt cheap so my outcome was pretty good!!!!

C10A5E8A-9D06-4645-BCA9-134C2DC0780F.jpeg
 
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mhuxtable said:
Unfortunately this company is not what it once was. I've learned since they went from family owned to corporate owned, customer service complaints are up and quality is down, and I learned the hard way.

My handle started acting funny, spinning freely sometimes after only 2 years. I called Liberty and after FOUR HOURS ON HOLD they answered and they tried to have me self fix it, which didn't work. They said they'd ship parts. I never heard anything else from them. So I called the repair shop they use myself and the guy seemed unsurprised at the long hold and the lack of communication.

He said since they sold out their quality has gone down. He comes over because he thinks he can fix it quickly. He thought it was an internet set screw. Turns out he cannot. A WELD BROKE. He had to put in an entire new assembly, which meant waiting for the part. It took nearly 2 weeks from when I called for him to receive the part and he fixed it today.

Liberty safes are not what they used to be. Parts shouldn't break on a safe that large and expensive after 2 years of light use (I open the safe maybe once every 2 weeks?)
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Did they send Talton's out to work on it?
 
Ive had one forever no problems. Its like they told me when I went to work while in college in 1978, there no tech, low tech and high tech. Safe's are pretty much low tech. Not a whole lot to go wrong. I was really surprised when I took the sheet metal panel off the inside of my safe door. Definitely low tech and not like a bank vault at all.
 
I've owned my Superior safe for over ten years, I got it from Wade at Cross Creek Outdoor Supplies in Henderson, NC.

Superior Safe

Strongest, Most Secure Gun, Home and Fire Safes
superiorgunsafes.com superiorgunsafes.com
 
mhuxtable said:
Unfortunately this company is not what it once was. I've learned since they went from family owned to corporate owned, customer service complaints are up and quality is down, and I learned the hard way.

My handle started acting funny, spinning freely sometimes after only 2 years. I called Liberty and after FOUR HOURS ON HOLD they answered and they tried to have me self fix it, which didn't work. They said they'd ship parts. I never heard anything else from them. So I called the repair shop they use myself and the guy seemed unsurprised at the long hold and the lack of communication.

He said since they sold out their quality has gone down. He comes over because he thinks he can fix it quickly. He thought it was an internet set screw. Turns out he cannot. A WELD BROKE. He had to put in an entire new assembly, which meant waiting for the part. It took nearly 2 weeks from when I called for him to receive the part and he fixed it today.

Liberty safes are not what they used to be. Parts shouldn't break on a safe that large and expensive after 2 years of light use (I open the safe maybe once every 2 weeks?)
Click to expand...

Broken welds are only problems for non welders. Seems paying a guy to reweld the part would be quicker and less time consuming than the replacement route.
 
THE PUNISHER said:
View attachment 548264
Look at the top down, there is a gap that goes away and there was the problem from the factory so when bolt was retracted it didn’t move enough back to clean the safe.
Fear not….. Alakazam

View attachment 548265
Went though the bolt hole on the bottom with a pry bar and popped it open.

Now I got the safe cheap and I mean dirt cheap so my outcome was pretty good!!!!

View attachment 548269
Click to expand...
Ya can’t leaving hanging,, what ya pay???
 
i have a Drake and a Liberty, there is a big difference .
parts for this kind of product ,in a covered environment , home owner use
should last two life times, electronics and fire stop are a different story
but the lock system should be proven, Drake is a good product.
 
I have a liberty and been very pleased. Bought it around 2010. Have been in the market for another one and was considering the same exact safe. May look into other options after reading this. Idk.
 
brud720 said:
Are Drake safes fire rated though?
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Diablos said:
iirc he doesn't specifically list them as such as he never paid to test them.
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Correct. He doesn't believe it's worth the cost, which would be upwards of $100K to have UL test and certify them. Possibly even more if they demand to test every model. One thing you can do is compare the size and more importantly the weight to that of a comparable safe. The Drake will likely weigh a lot more and this translates into thicker steel and more fireboard.

If I recall, though it was years ago, there is also a forum member who suffered a total loss, as in burned to the ground, in a house fire. Greg Drake came out and got the safe open as the dial had melted away and it needed to be drilled. If memory serves, inside the safe, some important papers had turned brown but survived and the plastic on some guns had melted, but they were repairable. I would say the safe did its job.
 
noway2 said:
Correct. He doesn't believe it's worth the cost, which would be upwards of $100K to have UL test and certify them. Possibly even more if they demand to test every model. One thing you can do is compare the size and more importantly the weight to that of a comparable safe. The Drake will likely weigh a lot more and this translates into thicker steel and more fireboard.

If I recall, though it was years ago, there is also a forum member who suffered a total loss, as in burned to the ground, in a house fire. Greg Drake came out and got the safe open as the dial had melted away and it needed to be drilled. If memory serves, inside the safe, some important papers had turned brown but survived and the plastic on some guns had melted, but they were repairable. I would say the safe did its job.
Click to expand...

now that you mention it, he might have some pictures on is facebook page
 
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