Unfortunately this company is not what it once was. I've learned since they went from family owned to corporate owned, customer service complaints are up and quality is down, and I learned the hard way.
My handle started acting funny, spinning freely sometimes after only 2 years. I called Liberty and after FOUR HOURS ON HOLD they answered and they tried to have me self fix it, which didn't work. They said they'd ship parts. I never heard anything else from them. So I called the repair shop they use myself and the guy seemed unsurprised at the long hold and the lack of communication.
He said since they sold out their quality has gone down. He comes over because he thinks he can fix it quickly. He thought it was an internet set screw. Turns out he cannot. A WELD BROKE. He had to put in an entire new assembly, which meant waiting for the part. It took nearly 2 weeks from when I called for him to receive the part and he fixed it today.
Liberty safes are not what they used to be. Parts shouldn't break on a safe that large and expensive after 2 years of light use (I open the safe maybe once every 2 weeks?)
My handle started acting funny, spinning freely sometimes after only 2 years. I called Liberty and after FOUR HOURS ON HOLD they answered and they tried to have me self fix it, which didn't work. They said they'd ship parts. I never heard anything else from them. So I called the repair shop they use myself and the guy seemed unsurprised at the long hold and the lack of communication.
He said since they sold out their quality has gone down. He comes over because he thinks he can fix it quickly. He thought it was an internet set screw. Turns out he cannot. A WELD BROKE. He had to put in an entire new assembly, which meant waiting for the part. It took nearly 2 weeks from when I called for him to receive the part and he fixed it today.
Liberty safes are not what they used to be. Parts shouldn't break on a safe that large and expensive after 2 years of light use (I open the safe maybe once every 2 weeks?)
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