Propane gas fireplace logs

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House we bought came with gas logs that were set up incorrectly. We replaced the fireplace logs. We went through the burn in period but it still has a strong odor. It’s not a propane odor from a leak. When I say burn In period we’ve opened windows and let it run for days at this point. Still have a smell that we can’t get rid of.

Any thoughts? My wife wants to say screw it and just remove the insert and put in candle decorations.
 
How is it vented?
 
It’s not a propane smell but a new shit burning smell?
 
oops. misunderstood.
Can you confirm the chimney damper is open and the flu is unobstructed?
and, is there a CO detector nearby?
 
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It’s not a propane smell but a new shit burning smell?
I thought that was it but it’s been several days over the past year burning it. Still smell it.

Call the man aunt Bee.
Yeah I have. They said it just needs time to burn off the smell. It’s been way too long for that to be the issue. They even replaced the logs and cleaned it.
 
I know this is a crazy idea but…

If you had a gas tap somewhere in the yard (bbq, fire pit, etc.), could you burn the logs outside for a while?
 
I know this is a crazy idea but…

If you had a gas tap somewhere in the yard (bbq, fire pit, etc.), could you burn the logs outside for a while?
I was thinking just put them on the grill and see what happens.
 
Did you replace the entire setup, including the burner, or just the logs?

And it's a vent-free?
 
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Did you replace the entire setup, including the burner, or just the logs?

And it's a vent-free?
The company replaced the logs and burner iirc
 
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