So, tired of hearing nothing, I messaged Gander yesterday. Today I receive a response indicating the ammo is out of stock and may be received by the in 2 to 3 weeks, not guaranteed. In this day and age, they’re not equipped to proactively advise a customer of this? Of course, the rebate deal will be long past. Nice that they charged my card instantly. That’s it for me and Gander Outhouse.
I will preface this by saying that in the end I picked up my pistol when I expected to.
Ganders computer system seems to suck. I ordered Sunday evening. Didn't feel like going to the store and they didn't pick up the phone at the gun counter when I called to check if they had it in stock. Their system won't give you a clue like Academy's does. Saved about 15 bucks online as well when you consider the $25 gift card for an online order and $10 gun shipping.
By 5 pm Monday I had not yet received a confirmation of shipping email. I called and after being on hold for quite some time, I was transferred to the gun guys. There was fraud alert on my order! NO reason. I even confirmed with my bank afterward that there was no reason on their end. Alright, get it straightened out. 25+ minutes later, my gun will be shipped the next day overnight, I'll lose no time.
5pm Tuesday. Still no confirmation email. I call again. Yes it has been shipped and was given a tracking#. No info on gift card on my order. CS rep said he put one in the mail. We'll see! Our USPS delivery has been less than reliable.
11am-ish Wednesday. Receive a confirmation email, but it has no tracking info or order number on it. No sweat, I already have what I need. At approximately 4:30pm I get a call, my gun is in. Cool. I go to pick it up. The system managed to put a partial serial# number on their paperwork and the guy at the counter had to get a manager to over ride and correct their part of the electronic 4473. Fortunately the guys at the gun counter are talkative and will chit chat a bit when they can if they have you waiting.
All humans I interacted with couldn't have been more helpful. They need to get their computer system in order. I can only say good things about the people at the Mooresville location. That's based on walking straight to the back, dealing with the gun guys and back out again. I haven't really shopped other stuff.