Donnie D
Well-Known Member
In January of 2012 I purchased a Sig Sauer Mosquito from a large relatively local gun shop. I have shot it many times over the years, and was a very picky gun with ammo. However, I soon discovered that with the proper grain weight and velocity ammo, the gun would perform almost flawless.
About 2 weeks ago I was shooting it and after about 35 or so flawless rounds, the gun literaly fell apart in my hand. I did not have any injury to me, but the gun, not so much. When I picked up the parts, I discovered that about an inch back from the business end of the slide, the slide had sheared off.
I called Sig that day, and the rep was very nice and told me to ship it back to them and they would see what they could do. So that is what I did, at a cost of $55 to me.
The rep emailed me a day or two later saying they did not have a slide and had no idea how long it would be before they could get one from Germany. (mine is a German model) but they could offer me a discount on a p322. I researched and found I could buy one online at several places and at my 2 local gun shops for $399.
So I called Sig back and asked what they could do on the discount they were offering me.
$399.......................$399, the same price I can buy one for at pretty much any gun shop.
Doesn't look like much of a discount to me.
I told him to just forget it, and just ship my broken gun back. I'm done with Sig Sauer.
Am I somehow looking at this wrong? Looks like they are telling me to kiss off. How is that for customer service.
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Now if you want to see an example of EXCELENT customer service, go to my You Tube video titled "Hi Point 995TS 9mm Carbines, Donnie D Defends them" and scroll to the 5 minute mark.
About 2 weeks ago I was shooting it and after about 35 or so flawless rounds, the gun literaly fell apart in my hand. I did not have any injury to me, but the gun, not so much. When I picked up the parts, I discovered that about an inch back from the business end of the slide, the slide had sheared off.
I called Sig that day, and the rep was very nice and told me to ship it back to them and they would see what they could do. So that is what I did, at a cost of $55 to me.
The rep emailed me a day or two later saying they did not have a slide and had no idea how long it would be before they could get one from Germany. (mine is a German model) but they could offer me a discount on a p322. I researched and found I could buy one online at several places and at my 2 local gun shops for $399.
So I called Sig back and asked what they could do on the discount they were offering me.
$399.......................$399, the same price I can buy one for at pretty much any gun shop.
Doesn't look like much of a discount to me.
I told him to just forget it, and just ship my broken gun back. I'm done with Sig Sauer.
Am I somehow looking at this wrong? Looks like they are telling me to kiss off. How is that for customer service.
_______________________________________________________________________________
Now if you want to see an example of EXCELENT customer service, go to my You Tube video titled "Hi Point 995TS 9mm Carbines, Donnie D Defends them" and scroll to the 5 minute mark.
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