I'm Done With Sig Sauer and this is why - Donnie D

D

Donnie D

Well-Known Member
Joined
Jul 17, 2017
Messages
1,075
Location
NE North Carolina
Rating - 0%
0   0   0
In January of 2012 I purchased a Sig Sauer Mosquito from a large relatively local gun shop. I have shot it many times over the years, and was a very picky gun with ammo. However, I soon discovered that with the proper grain weight and velocity ammo, the gun would perform almost flawless.
About 2 weeks ago I was shooting it and after about 35 or so flawless rounds, the gun literaly fell apart in my hand. I did not have any injury to me, but the gun, not so much. When I picked up the parts, I discovered that about an inch back from the business end of the slide, the slide had sheared off.
I called Sig that day, and the rep was very nice and told me to ship it back to them and they would see what they could do. So that is what I did, at a cost of $55 to me.
The rep emailed me a day or two later saying they did not have a slide and had no idea how long it would be before they could get one from Germany. (mine is a German model) but they could offer me a discount on a p322. I researched and found I could buy one online at several places and at my 2 local gun shops for $399.
So I called Sig back and asked what they could do on the discount they were offering me.
$399.......................$399, the same price I can buy one for at pretty much any gun shop.
Doesn't look like much of a discount to me.
I told him to just forget it, and just ship my broken gun back. I'm done with Sig Sauer.

Am I somehow looking at this wrong? Looks like they are telling me to kiss off. How is that for customer service.

_______________________________________________________________________________

Now if you want to see an example of EXCELENT customer service, go to my You Tube video titled "Hi Point 995TS 9mm Carbines, Donnie D Defends them" and scroll to the 5 minute mark.
 
Last edited:
Friend of mine shot out the barrel of a G17. (150,000 rounds) He didn’t notice till his groups opened up. Sent it to Glock at their behest. They said the barrel was shot out and all kinds of micro cracks in the frame. They sent him a new one. Said they’d never had anyone wear out one of their guns.
 
Last edited:
When you are A] riding your 'high end' brand image and B] fat on LEO and Military contracts you start to neglect the consumer market.

Just like Colt in the 70s and 80s - look where it got them.

But in all fairness you could wait a year for a new slide from Europe . . . maybe this is all the CS rep is authorized to offer as a first step.

I love my P239 and P220s - would probably take a P226 if I needed another 9mm but not sure about any other Sig designs.
 
fieldgrade said:
Friend of mine shot out the barrel of a G17. (150,000 rounds) He didn’t notice till his groups opened up. Sent it to Glock at their behest. They said the barrel was shot out and all kinds if micro cracks in the frame. They sent him a new one. Said they’d never had anyone wear out one of their guns.
Click to expand...
Bullseye buddy has a Colt 1911 from the 50s that he bought from original owner, he estimates 350K rounds on the frame and slide. Breech face actually has a indentation from the case heads. Still capable of 10 ring accuracy or better [everything else has been replaced more than once I am sure.]
 
Looking at it totally wrong. You have a German gun and they are willing to fix it with correct German parts. Given that it may take some time. They are still willing to fix it.

You don't want to wait and ask what else they would do. They told you what they are authorized to do. And you don't like that either.
 
Jmoser said:
. . . maybe this is all the CS rep is authorized to offer as a first step.
Click to expand...
In my opinion, that's the most likely thing. Sig has corporate policy the CSR has to follow. Just push them as part of standard haggling practice. Say you can get it for the same price locally, they can do better than that. You'll probably get their manager, not because anyone's upset, but because a lower price requires management approval.

It sucks your gun broke. I'm sorry to hear your gun broke. But I would try not to get so frustrated so quickly. Ask for better from Sig, you might get it.
 
Gnash.Hyena said:
In my opinion, that's the most likely thing. Sig has corporate policy the CSR has to follow. Just push them as part of standard haggling practice. Say you can get it for the same price locally, they can do better than that. You'll probably get their manager, not because anyone's upset, but because a lower price requires management approval.

It sucks your gun broke. I'm sorry to hear your gun broke. But I would try not to get so frustrated so quickly. Ask for better from Sig, you might get it.
Click to expand...
I understand what you are saying, but his manager is the one who told him what they would do. As far as I'm concerned, management is already involved.
 
That stinks that Sig isn't meeting your expectations. I've been fortunate enough to have had a couple of good experiences with them.

I get that the part is coming from Germany and the guy on the phone couldn't tell you when it would be in - but the "discount" they offered is bad business. They sure make enough money to take a bit of a loss on an individual customer.
 
Gnash.Hyena said:
In my opinion, that's the most likely thing. Sig has corporate policy the CSR has to follow. Just push them as part of standard haggling practice. Say you can get it for the same price locally, they can do better than that. You'll probably get their manager, not because anyone's upset, but because a lower price requires management approval.

It sucks your gun broke. I'm sorry to hear your gun broke. But I would try not to get so frustrated so quickly. Ask for better from Sig, you might get it.
Click to expand...
I did, and I didn't. I sent them the gun, they looked it over. There was obviously no other damage to it (I hadn't run over it with my truck or dropped it from the Empire State Building), it had obviously suffered a catastrophic (spelling?) failure. They should make it right. (that does not mean offering to sell me a new p322 or whatever for the same price I can buy it anywhere else.
I guess I sound like an A hole, but I was raised to believe you do the right thing. And yes, I could have waited to have mine repaired, but I got frustrated with the whole thing. If you don't even have an idea how long it will take for you to repair one of your products, then you need to replace it, (and I would have been happy paying a percentage of the cost)
 
Dan0311 said:
That stinks that Sig isn't meeting your expectations. I've been fortunate enough to have had a couple of good experiences with them.

I get that the part is coming from Germany and the guy on the phone couldn't tell you when it would be in - but the "discount" they offered is bad business. They sure make enough money to take a bit of a loss on an individual customer.
Click to expand...
BINGO!!!! You actually understand why I'm upset. BAD CUSTOMER SERVICE
 
So Sig gave you the options of fixing the gun, which would likely take a long time till they get the part In, or buying a p322, and you went with just send the broken gun back to me?????

I get that you said this offer came from his manager but, how do you know that? I would have asked to speak to them myself and I bet you would have gotten a better price on the P322.
 
Are you going to wait for the German part to come in?
 
Catfish said:
You bought a gun on 02 and used it for 20 years until it broke. the maker no longer has parts to fix it. and you're mad at them now? i get that right?
Click to expand...
Yeah Catfish. I have a lot of guns. Many of them are OVER 20 years old. And so far, knock on wood, they are still working. ( I have a Mosin Nagant that is at least 75 years old, probably older.....works great) This one fell apart in my hand. I either want it repaired in a timely manner (and by the way, I don't expect them to fix it for free) or replace it with a new one at a reasonable discount.

I guess that makes me an Asshole
 
GeorgeBush said:
Are you going to wait for the German part to come in?
Click to expand...
No, I told them to just return it to me as it is. I will put it in my gun cabinet in a place that I will see it every time I open it, so it will remind me to never buy a Sig Sauer product again.

I am not upset that it was gonna take awhile to fix it, I was upset that my option was they offered to sell me a new p322 for the same price as any gunshop. Whoop to dooo
 
Last edited:
Derek8404 said:
So Sig gave you the options of fixing the gun, which would likely take a long time till they get the part In, or buying a p322, and you went with just send the broken gun back to me?????

I get that you said this offer came from his manager but, how do you know that? I would have asked to speak to them myself and I bet you would have gotten a better price on the P322.
Click to expand...
HE told me that is what the manager said. Tell me what you can do up front. Don't play with me. It is not like I was negotiating for a new car. I was trying to be made whole for a failed product.
 
Donnie D said:
Yeah Catfish. I have a lot of guns. Many of them are OVER 20 years old. And so far, knock on wood, they are still working. ( I have a Mosin Nagant that is at least 75 years old, probably older.....works great) This one fell apart in my hand. I either want it repaired in a timely manner (and by the way, I don't expect them to fix it for free) or replace it with a new one at a reasonable discount.

I guess that makes me an Asshole
Click to expand...
No sir, not that by itself. But you're getting there. Hell I'd be mad too in your shoes. I think I would have let them sit on it till they got the part in though.
 
So in the end you’re so mad at Sig that you let them off the hook on the repair. I get the emotional response, but if they haven’t shipped consider how to make them understand financially how you feel by making them fix it.
 
If it's an condolences; the Sig Mosquito isn't even manufactured by Sig. They're just rebranded, the same way the 22 MP5 and HK416 is actually made by Walther but sold by H&K. Currently, the "Sig Mosquito" is imported by German Sporting Arms under the "Firefly" name.
The reason CS isn't probably more forthcoming is because it's not a product they can actually fix or repair in house since it's not really a Sig firearm. The same way getting work done on a Holden made-Chevy imported SS is such a pain in the ass.
 
These days when parts need to be sourced from overseas I can understand both the frustration on your part and the uncertainty on theirs. I would have left the gun with them for as long as it took to repair with it being useless the way it is.
 
I understand your frustration but, I believe I’d have waited.

I sent a gun back to Smith and Wesson, certain it was unrepairable. After they examined it, they admitted it could not be repaired and that model was LONGGGGG out of production. We agreed on a replacement model but I had to wait many months for the replacement to be produced (there was no stock at that moment). I was ok with that.
 
Donnie D said:
I did, and I didn't. I sent them the gun, they looked it over. There was obviously no other damage to it (I hadn't run over it with my truck or dropped it from the Empire State Building), it had obviously suffered a catastrophic (spelling?) failure. They should make it right. (that does not mean offering to sell me a new p322 or whatever for the same price I can buy it anywhere else.
I guess I sound like an A hole, but I was raised to believe you do the right thing. And yes, I could have waited to have mine repaired, but I got frustrated with the whole thing. If you don't even have an idea how long it will take for you to repair one of your products, then you need to replace it, (and I would have been happy paying a percentage of the cost)
Click to expand...

Donnie D said:
Yeah Catfish. I have a lot of guns. Many of them are OVER 20 years old. And so far, knock on wood, they are still working. ( I have a Mosin Nagant that is at least 75 years old, probably older.....works great) This one fell apart in my hand. I either want it repaired in a timely manner (and by the way, I don't expect them to fix it for free) or replace it with a new one at a reasonable discount.

I guess that makes me an Asshole
Click to expand...

Donnie D said:
No, I told them to just return it to me as it is. I will put it in my gun cabinet in a place that I will see it every time I open it, so it will remind me to never buy a Sig Sauer product again.

I am not upset that it was gonna take awhile to fix it, I was upset that my option was they offered to sell me a new p322 for the same price as any gunshop. Whoop to dooo
Click to expand...

somethingwolfpack said:
If it's an condolences; the Sig Mosquito isn't even manufactured by Sig. They're just rebranded, the same way the 22 MP5 and HK416 is actually made by Walther but sold by H&K. Currently, the "Sig Mosquito" is imported by German Sporting Arms under the "Firefly" name.
The reason CS isn't probably more forthcoming is because it's not a product they can actually fix or repair in house since it's not really a Sig firearm. The same way getting work done on a Holden made-Chevy imported SS is such a pain in the ass.
Click to expand...

The gun was not made by Sig. It is still currently sold as the Firefly which is currently imported by ATI. It is made by GSG. The slides are Zinc and like many of the "German" offering from GSG they are known to shear. They are not made to be lifetime shooters. They are cheaply made disposable guns. IMHO the Mosquito was one of the worst offerings ever made by Sig. It is a POS and I am actually surprised that it lasted 20 years. I would have left it with them made asked them to order a slide from GSG and return the pistol. I am sure they would have done that it just might have taken a while which is not uncommon with unsupported discintuned models. It sucks but it sort of is what it is.
 
I bought an M-11 a1 second hand and it wouldn’t pick up after the first round. It would jamb, misfire and stovepipe. I took it to multiple gun smiths and nothi guys changed. I sent it back to Sig, they had it back in 2 weeks with new springs at no charge except the $50 look at fee. It works flawlessly!
 
Donnie D said:
No, it appears that Sig guns, at least at that time, came with no warranty at all. That is what I gather from looking at the owners manual. WOW, what a company.
Click to expand...
Ruger does the same thing, they don't put a warranty in writing but will do what it takes to make things right.
 
Licensing is defined as a business arrangement, wherein a company authorizes another company by issuing a license to temporarily access its intellectual property rights, i.e. manufacturing process, brand name, copyright, trademark, patent, technology, trade secret, etc. for adequate consideration and under specified conditions.

I have 99 problems with Sig, but the P365 ain't one.
 
LeeMajors said:
Looking at it totally wrong. You have a German gun and they are willing to fix it with correct German parts. Given that it may take some time. They are still willing to fix it.

You don't want to wait and ask what else they would do. They told you what they are authorized to do. And you don't like that either.
Click to expand...
This. I wouldn't be whining about that at all.

If it's gsg pot metal, I'd get it fixed and sell it.
 
Last edited:
Catfish said:
You bought a gun on 02 and used it for 20 years until it broke. the maker no longer has parts to fix it. and you're mad at them now? i get that right?
Click to expand...
CORRECTION to my original post----In my original post I stated I purchased this gun in 2002, but it was actually in 2012. My mistake Sorry Catfish, and everyone else. Did not mean to mislead. No wonder I looked like an A hole.

The main thing that ticked me off is to be told one of my options was to buy the p322 at a discount, and then come back and tell me I could buy it for the same price I could buy it anywhere else. That is NOT the right way to do business.
BUT it is what it is. At least you guys know what you may expect from SIG.
 
Last edited:
If you waited for the new slide it was gonna be free and ship back to you?
 
the Sig Mosquito was always a POS and IIRC isnt even made by Sig. isnt it a GSG manufactured pistol?

Sig’s disposition to non-mil/LE market is one of greed and zero regard. I loathe Sig Sauer and stopped all support of them around 2016 when they made it clear folks like us mean zero to them.
 
92G said:
the Sig Mosquito was always a POS and IIRC isnt even made by Sig. isnt it a GSG manufactured pistol?

Sig’s disposition to non-mil/LE market is one of greed and zero regard. I loathe Sig Sauer and stopped all support of them around 2016 when they made it clear folks like us mean zero to them.
Click to expand...
Don't know your experience, but I've dealt with Sig CS on two separate occasions and had great experiences.
2019 I broke a handguard on a Sig 556 Classic and they sent me a replacement for free
And this year they overnight shipped me an adapter to use a rattler handguard on the current models.
Compared to my experience with S&W, I can't complain about Sig USA new direction.
 
You must log in or register to reply here.
Back
Top Bottom