I'm Done With Sig Sauer and this is why - Donnie D

Catfish said:
You bought a gun on 02 and used it for 20 years until it broke. the maker no longer has parts to fix it. and you're mad at them now? i get that right?
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+1. Things get old, and wear out, guns included. I can imagine if I called Ford and told them that my 20 year old car wore out or broke down they'd laugh and tell me to hire a mechanic or buy a new one.

If they're offering to hold it until parts come in from Germany, so they can fix it, do that, and be glad they will.
 
fieldgrade said:
A one year old fridge I bought for the house my granddaughter lives in crapped out, so I bought a big igloo/yeti style cooler for the week that the fridge was down. Got the fridge fixed in warranty, and my wife said, “Why don’t you return the cooler?"

Oh no, I said. I’m sure we'll need it again. The two year old fridge in my own house froze up after a year and I had to take the insides apart to remedy that and put it back together.
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Oh that's nothing. I bought a new fridge and brought it home only to find out it wouldn't get below 40 deg on the lowest setting. Called the place it came from and the brought out another one.
 
RedneckFur said:
+1. Things get old, and wear out, guns included. I can imagine if I called Ford and told them that my 20 year old car wore out or broke down they'd laugh and tell me to hire a mechanic or buy a new one.

If they're offering to hold it until parts come in from Germany, so they can fix it, do that, and be glad they will.
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Just so you know, I misspoke on my original post. I actually bought the gun in 2012, so it is 10 years old not 20. Still fairly old. However, If you had a 10 year old gun that self destructed in your hand, you would probably react the same as me. If you look back a bit in this thread, you see my correction.

Now, one more time, I was given 2 options by Sig...1) wait for slide to come in from Germany. Was told they had no idea how long that would be. (not so good) 2) I was offered the option to purchase a Sig p322 at a discount. (better). When I called and asked what the price would be, I was told 399.95. I looked online at about 8 gun shops, and also checked with my 2 local gun shops and I can get that price at all but one of the online ones. To me, that is not a discount. Maybe I'm wrong.
True, that price is about $50 off the MSRP. How many times have you ever paid MSRP for anything. I simply chose to reject both options, and have them return my gun, which was shipped to me yesterday.

Maybe what I chose was stupid. Will not be the first time, and probably not the last, but believe it or not, I am happy with my decision.

If they had just told me up front what they would sell me the replacement gun for, without trying to make me think I was getting a discount, I very well may have done it. I was born at night, but not last night. I really feel like they were just trying to sell me a gun. I understand that is what they do, sell guns, but if that is what they were trying to do in my case, it was wrong. I'm a straight up sort of guy. Don't try to BS me.
 
Me. said:
Donnie, I just watched your review video earlier this week.



I was deciding whether to grab a Venom that showed up here in the BST. I appreciate your videos.


You need to go update the description on this one:
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Nope, I liked the Mosquito. Great little gun with the right ammo. I was just disappointed with Sig Sauer customer service. That said, I really do appreciate you watching my vids, and I think you will like the venom if you get one. I really like mine.
 
Late to the party. I like some Sig guns, but man it seems like they have a lot of problems. But this is my opinion:

Sig Sauer​

Sig Sauer Handguns, Rifles and accessories for sale. Trusted by military, police, and civilians for decades, SIG SAUER has earned a worldwide reputation for the unquestioned accuracy and unflinching reliability of its pistols and rifles. At SIG Sauer Firearms USA, pride ourselves on providing high quality firearms, optics and conversion kits for our customers, introducing high innovations and on point products in the firearm industry.
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^^^^
This is what it says on the website. Right from the horses mouth. Sig used to mean: you can depend on it.
If I bought a gun from Sig Sauer, with their name on it, no matter who made it, and the slide broke in half, none of the expectations I have for "unquestioned accuracy and reliability" and "high quality" would have been met. Not to mention safety. If you put your name on it, you own it.

I'd be expecting it to be replaced with another slide or gun quickly. Not next year. This week. And they pay shipping. And if they couldn't manage that I'd likely not buy their products again. Sig Sauer has plenty of capital to fix their crap products.

Now, that whole attitude would change if I had simply shot a gun out. But we are talking about a SLIDE blowing up here. I have a .22 that is 120 years old and it doesn't blow up. My Mark 3 has 50,000+ rounds through it, is about ten years old, and I feel confident the bolt isn't going to break in half.



I guess I am a relic. We used to have these kind of expectations. I'd be annoyed too Donnie D!
 
I hate that for you. I bought a brand new MPX-K and the handguard cracked from installing a plastic MLOK section, something so simple that I put on all of my rifles / pistols. Literally a light tighten of the screw and the handguard cracked like a piece of brittle stone. I told Sig and sent them in the entire upper. Instead of them owning up to a possible bad heat treatment or bad batch, they charged me for an entirely new upper at $750. After dishing out $2K on the MPX alone not including any additional accessories I had purchased. They were extremely rude and condescending to me. I had 8 Sig firearms at the time, guess how many I own now? ZERO. Crap customer service and a company who is too proud to admit when they made a mistake in production. I will buy their optics only because Sig doesnt produce them.
 
NKD said:
Late to the party. I like some Sig guns, but man it seems like they have a lot of problems. But this is my opinion:

Sig Sauer​



^^^^
This is what it says on the website. Right from the horses mouth. Sig used to mean: you can depend on it.
If I bought a gun from Sig Sauer, with their name on it, no matter who made it, and the slide broke in half, none of the expectations I have for "unquestioned accuracy and reliability" and "high quality" would have been met. Not to mention safety. If you put your name on it, you own it.

I'd be expecting it to be replaced with another slide or gun quickly. Not next year. This week. And they pay shipping. And if they couldn't manage that I'd likely not buy their products again. Sig Sauer has plenty of capital to fix their crap products.

Now, that whole attitude would change if I had simply shot a gun out. But we are talking about a SLIDE blowing up here. I have a .22 that is 120 years old and it doesn't blow up. My Mark 3 has 50,000+ rounds through it, is about ten years old, and I feel confident the bolt isn't going to break in half.



I guess I am a relic. We used to have these kind of expectations. I'd be annoyed too Donnie D!
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AMEN. Thank you sir. You have managed to say what I have been trying to say thru this entire thread. You hit the nail squarely on the head.
 
Donnie D said:
No, I told them to just return it to me as it is. I will put it in my gun cabinet in a place that I will see it every time I open it, so it will remind me to never buy a Sig Sauer product again.
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hahaha, come on man. That is ridiculous. You got 10 years of service out of a budget rimfire pistol. If you're to the point where you don't care about the pistol anyways, let them fix it. You have nothing to lose at this point.
 
CodyG19 said:
hahaha, come on man. That is ridiculous. You got 10 years of service out of a budget rimfire pistol. If you're to the point where you don't care about the pistol anyways, let them fix it. You have nothing to lose at this point.
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Well, for me there is a thing called pride. If that is ridiculous, so be it.
 
NKD said:
Late to the party. I like some Sig guns, but man it seems like they have a lot of problems. But this is my opinion:

Sig Sauer​



^^^^
This is what it says on the website. Right from the horses mouth. Sig used to mean: you can depend on it.
If I bought a gun from Sig Sauer, with their name on it, no matter who made it, and the slide broke in half, none of the expectations I have for "unquestioned accuracy and reliability" and "high quality" would have been met. Not to mention safety. If you put your name on it, you own it.

I'd be expecting it to be replaced with another slide or gun quickly. Not next year. This week. And they pay shipping. And if they couldn't manage that I'd likely not buy their products again. Sig Sauer has plenty of capital to fix their crap products.

Now, that whole attitude would change if I had simply shot a gun out. But we are talking about a SLIDE blowing up here. I have a .22 that is 120 years old and it doesn't blow up. My Mark 3 has 50,000+ rounds through it, is about ten years old, and I feel confident the bolt isn't going to break in half.



I guess I am a relic. We used to have these kind of expectations. I'd be annoyed too Donnie D!
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The only thing you could count on from the Sig Mosquito was that it was going to malfuction a lot. Sorry but even die hard Sig fans back in the day knew to stay away from the Zinc potmetal POS. It has been a long time since Sig was a company you could count on IMHO.
 
Me. said:
That would be INSANE customer service. We are truly spoiled by the service a lot in the industry are giving.

Imagine having a lawn mower for 10 years. The engine dies. Toro should replace it or repair it to brand-new condition?

Insane.


The gun wore out. Failed. This parrot is deceased.

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Maybe. But why, then, is the original warranty still good?

"Hey...we'll fix it for free OR we'll sell you this other pistol for $400!"

If they still made the Mosquito, what would they do? They'd offer to send him a new Mosquito if they couldn't fix it, that's what. All I'm saying is that if the warranty is worth a darn, and they're offering to replace the pistol with something else, then the only cost (if any) should be for the DIFFERENCE between the pistols.

If I had a Toro lawnmower with the same kind of warranty, then yes I'd expect Toro to make good on their warranty in exactly the same manner.
 
If I had this problem within 1 year of the purchased date (if it came with a 1 year warranty) and that was the service I got, I would be pissed. But even 2 years later ( unless they have a written warranty that give a span) I would not. It's a item that will wear out. And as far as they know, you could have been using it to hammer nails in with. I think offering to fix it was beyond what is expected or required. And because that is not a current production item, even more so. I think they should have maybe did a discount off the price of new gun as good will, but not because they had too. I don't know anything that I would get mad about after the warranty ran out- I might not buy that company again, but if it lasted a day past the warranty, it lasted as long as they said it would. Not really understanding why anyone would expect a lifetime warranty unless that's what they paid for..
 
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wvsig said:
The only thing you could count on from the Sig Mosquito was that it was going to malfuction a lot. Sorry but even die hard Sig fans back in the day knew to stay away from the Zinc potmetal POS. It has been a long time since Sig was a company you could count on IMHO.
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I don't own any Sigs and I am certainly not a die hard sig fan, lol. I agree with your last sentence totally.
 
CodyG19 said:
hahaha, come on man. That is ridiculous. You got 10 years of service out of a budget rimfire pistol. If you're to the point where you don't care about the pistol anyways, let them fix it. You have nothing to lose at this point.
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hahahah come on man, you think it is OK for a slide (on a rimfire gun!) to snap in half just because it's ten years old? That is beyond ridiculous.
 
I've got Craftsman tools from WAY back. I remember Dad taking broken tools back to Sears and getting replacements, no questions asked. I remember taking some back that were no longer made...and being given the closest equivalent in exchange, no questions asked.

There's a difference between a limited and a lifetime warranty. Or no warranty at all.

If the item is covered under warranty, then it's covered under warranty by those terms!

If the item falls under some exception, then it's not covered under the warranty.

So...is it covered, or is it not?

If it is, then a good faith effort to make good on the warranty should be made.

"Oh, but it just wore out!" Really? Is being "wore out" an exception in the warranty? If so, why would they offer to repair it, then? If it was still in production, would they offer a replacement?

If so, then offer a good faith replacement deal if it's no longer in production, not just some stupid offer to buy a new one at a price you could get anywhere else.

I buy parts for our cars with lifetime, limited lifetime, or limited warranties all the time. If they fail after 10 years of use, and it's still covered under warranty, you bet your keister I'm getting that replacement under the warranty terms. It's not MY problem I own vehicles longer than most people.

More than three decades ago I had an issue with a Colt pistol and called an authorized repair center to explain the problem and my concerns about whether it was covered.

"It doesn't matter. It's a Colt. Send it to us and we'll fix it and send it right back."

I posted about a problem with my new Walther earlier. Same deal...they would fix it or replace it, period.

People need to quit making up excuses to screw themselves over warranty covered issues. Companies already write enough exceptions into their warranties as it is, they don't need your help doing this, too.

There are court cases on these matters even now.
 
RetiredUSNChief said:
I've got Craftsman tools from WAY back. I remember Dad taking broken tools back to Sears and getting replacements, no questions asked. I remember taking some back that were no longer made...and being given the closest equivalent in exchange, no questions asked.

There's a difference between a limited and a lifetime warranty. Or no warranty at all.

If the item is covered under warranty, then it's covered under warranty by those terms!

If the item falls under some exception, then it's not covered under the warranty.

So...is it covered, or is it not?

If it is, then a good faith effort to make good on the warranty should be made.

"Oh, but it just wore out!" Really? Is being "wore out" an exception in the warranty? If so, why would they offer to repair it, then? If it was still in production, would they offer a replacement?

If so, then offer a good faith replacement deal if it's no longer in production, not just some stupid offer to buy a new one at a price you could get anywhere else.

I buy parts for our cars with lifetime, limited lifetime, or limited warranties all the time. If they fail after 10 years of use, and it's still covered under warranty, you bet your keister I'm getting that replacement under the warranty terms. It's not MY problem I own vehicles longer than most people.

More than three decades ago I had an issue with a Colt pistol and called an authorized repair center to explain the problem and my concerns about whether it was covered.

"It doesn't matter. It's a Colt. Send it to us and we'll fix it and send it right back."

I posted about a problem with my new Walther earlier. Same deal...they would fix it or replace it, period.

People need to quit making up excuses to screw themselves over warranty covered issues. Companies already write enough exceptions into their warranties as it is, they don't need your help doing this, too.

There are court cases on these matters even now.
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They offered to fix it under warranty, he refused because he would have to wait.
 
NCLivingBrit said:
They offered to fix it under warranty, he refused because he would have to wait.
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I got that. And I understand his anger/frustration over this...especially when combined with that cheesy "deal" they tried offering him.

They could have handled this MUCH better and likely not ended up alienating him.

I think most of us here understand long delays in the current climate, even though we may not like it. I know I'm a lot more understanding when people explain, as opposed to make excuses, and work to satisfy me anyway.

I don't need "freebies". I need good faith customer service. That's all.
 
NCLivingBrit said:
They offered to fix it under warranty, he refused because he would have to wait.
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NO. I decided to go with the option they offered to buy the Sig p322 at a discount. When I found out that there really was no discount, I decided to just cut all ties with Sig Sauer. I do NOT like to be fed BS when I am trying to transact business. They pissed me off trying to sell me a gun at normal price (not MSRP, no one pays that unless they are crazy), and not at a discount, like they PRETENDED to offer. Did my decision cost me a gun........................why yes it did, but I can handle it. I will eventually be replacing it with some brand of .22 hand gun, BUT, it will NOT be a SIG SAUER.

By the way, I'm in the market for a new 9mm CCW, and before this, it may well have been a SIG. But guess what...............Ah, das rite..........it won't be..
 
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RetiredUSNChief said:
I got that. And I understand his anger/frustration over this...especially when combined with that cheesy "deal" they tried offering him.

They could have handled this MUCH better and likely not ended up alienating him.

I think most of us here understand long delays in the current climate, even though we may not like it. I know I'm a lot more understanding when people explain, as opposed to make excuses, and work to satisfy me anyway.

I don't need "freebies". I need good faith customer service. That's all.
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They could and I absolutely understand, but that particular Sig has always been problematic junk IMO.

I don't really expect much out of Sig I guess. When they made a few quality firearms I didn't get on with most of their stuff from personal preference. Now they cheaply make everything under the sun and throw it at a wall to see what sticks, I don't trust most of it past the cheap red dots.
 
NCLivingBrit said:
So the part where you stated they offered to replace the slide but couldn't give you a time frame didn't happen?
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YES it did happen, I chose the other option. When I realized they were trying to screw me with that, it pissed me off, and I decided to cut ties with them. I told them to just forget it and return my gun.

Maybe someone with a higher intelligence level, or a calmer disposition, would have taken one of either of their options. I thought both options sucked. I chose not to.

One more thing, my gun was one of the German models. I simply do not believe that they could not give me an estimate if how long it would take to get a replacement part from the place they are made. I still think they were trying to sell me a gun.

I guess I'm just a dumb ass.
 
Donnie D said:
YES it did happen, I chose the other option. When I realized they were trying to screw me with that, it pissed me off, and I decided to cut ties with them. I told them to just forget it and return my gun.

Maybe someone with a higher intelligence level, or a calmer disposition, would have taken one of either of their options. I thought both options sucked. I chose not to.

One more thing, my gun was one of the German models. I simply do not believe that they could not give me an estimate if how long it would take to get a replacement part from the place they are made. I still think they were trying to sell me a gun.

I guess I'm just a dumb ass.
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With supply chains being more like supply guesses with everything up in the air or milling around waiting for a harbour berth I'm not even a tiny bit shocked they wouldn't give an eta.

I've been ignoring SIGs firearm offerings for a while so I don't fault you there, but shooting your own foot off doesn't really hurt them one little bit.
 
Donnie D said:
In January of 2012 I purchased a Sig Sauer Mosquito ...
{snip}
Am I somehow looking at this wrong? Looks like they are telling me to kiss off. How is that for customer service.
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You got 10 years of good (!) service out of a Mosquito before it broke and you're upset Sig isn't treating it like a real gun !?! 🤣🤣🤣

But, yeah, otherwise they treated you pretty shabby.
 
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Me. said:
No warranty was ever given.

No, they offered to fix it out of good will. And got blasted for it.
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Incorrect about a warranty never given.

A bit of research found that it was covered be a limited lifetime warranty and the slide apparently wasn't covered.

Which doesn't change my posting:

If the item is covered under warranty, then it's covered under warranty by those terms!

If the item falls under some exception, then it's not covered under the warranty.

So...is it covered, or is it not?

If it is, then a good faith effort to make good on the warranty should be made.

If it's not covered under warranty, then them's the breaks because that's the way it's written.

Definitely not a good way to keep customers coming back.
 
You know what gc70, you are absolutely right, the gun is 10 years old, actually about 10 1/2. A large percentage of my guns are 10, or more, some quite a bit more than 10 years old. I guess they all should start falling apart pretty much any time now.
Yeah....................that would be perfectly normal.
 
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Donnie D said:
You know what, you are absolutely right, the gun is 10 years old, actually about 10 1/2. A large percentage of my guns are 10, or more, some quite a bit more than 10 years old. I guess they all should start falling apart pretty much any time now.
Yeah....................that would be perfectly normal.
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My Colt and Beretta must be ready for the scrap heap after 3+ decades!

🙃
 
I got a great idea, come on down to my place, and we'll go shooting with all of our really old, and creaky 10 year old guns, and maybe we'll be able to squeeze one more shooting session out of them, you know, if we use some really low velocity ammo. Then afterward, we can take them to the landfill and drop them in.
 
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Donnie D said:
I got a great idea, come on down to my place, and we'll go shooting with all of our really old, and creaky 10 year old guns, and maybe we'll be able to squeeze one more shooting session out of them, you know, if we use some really low velocity ammo. Then afterward, we can take them to the landfill and drop them in.
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Wait for the next buy-back and get a deposit on your next gun!
 
Donnie D said:
You know what gc70, you are absolutely right, the gun is 10 years old, actually about 10 1/2. A large percentage of my guns are 10, or more, some quite a bit more than 10 years old. I guess they all should start falling apart pretty much any time now.
Yeah....................that would be perfectly normal.
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I was just ribbing you because the Mosquito had/has such a bad reputation. It really surprised me that your pistol gave 10 years of trouble-free service.

Notwithstanding the Mosquito only having a 1-year warranty, it was bad PR and basically insulting for Sig to offer to sell you a new gun for what was essentially dealer cost-plus.
 
gc70 said:
I was just ribbing you because the Mosquito had/has such a bad reputation. It really surprised me that your pistol gave 10 years of trouble-free service.

Notwithstanding the Mosquito only having a 1-year warranty, it was bad PR and basically insulting for Sig to offer to sell you a new gun for what was essentially dealer cost-plus.
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I didn't get 10 years of trouble free service. The gun was VERY picky with ammo. I knew it would be when I bought it. That was the reputation they have. I found that with the right ammo (gr weight, velocity) it functioned fine.
Yes they had a bad reputation for being picky with ammo, not for falling apart in your hand. That part kinda surprised me. Finding out that Sigs customer service sucked made me mad.
GITRDUUUUNNNNNN!!!!
 
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Donnie D said:
I didn't get 10 years of trouble free service. The gun was VERY picky with ammo. I knew it would be when I bought it. That was the reputation they have. I found that with the right ammo (gr weight, velocity) it functioned fine.
Yes they had a bad reputation for being picky with ammo, not for falling apart in your hand. That part kinda surprised me. Finding out that Sigs customer service sucked made me mad.
GITRDUUUUNNNNNN!!!!
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Actually they had a reputation for doing exactly what yours did. A simple Google search will tell you it is a known issue.

It happens a lot with the GSG and Umerex 22LR pistols. Both companies are really airsoft companies who have converted airsoft models to shoot 22LR.

Sig basically allowed GSG to make it license copy of the 226 and 22LR. It was a POS and after a short time Sig remove their name from it. GSG still sells it.

The slide failure you experienced was not covered under warranty. Sig offered to warranty it as a courtesy not out of obligation. Expressly was exempted from the warranty because it was the most probable failure point on the pistol that mags and the feed ramp and the extractor. LMAO
 
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At this point all I can ask is do you want some cheese to go along with that whine….

D7EE0C43-AE73-4153-9DC5-A10600F14207.png
 
So if I went to Harbor Freight and paid $3 for a wrench and then went to the Snap On truck and paid $40 for one, should expect the same quality and service life? If I got 10 years of service out of the $3 wrench, should I not count my self lucky it lasted that long? Should the bargain wrench last as long as the high dollar wrench? Should the warranty be as good or the same?

Some items are items that you can hand down to your grand kids- be it a gun, knives, tools, furniture, .... and some are just cheap items that break.
 
Donnie D said:
No, I told them to just return it to me as it is. I will put it in my gun cabinet in a place that I will see it every time I open it, so it will remind me to never buy a Sig Sauer product again.

I am not upset that it was gonna take awhile to fix it, I was upset that my option was they offered to sell me a new p322 for the same price as any gunshop. Whoop to dooo
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I hate it that this happened to you. I have a Mosquito that I absolutely love (never had any problems with being finicky). I got rid of two Ruger MK models after getting it. I have sig and glock handguns. That and a few Caniks are all I have any more. I don't have anything "lately" Your video was nice, btw.
 
How do you know my wife?............................kidding

I guess this thread has made me look like a real A hole, and I'm sorry for that. If the fellow from Sig had just told me
up front that I could wait for the part, or buy the other gun for $399.95, I probably would have taken the option to wait. But he said buy it at a discount. To me that was some reasonable discount off of the $399.95. Just a misunderstanding on my part. My bad, my loss. I'll live.

By the way, who the heck is Karen K?
 
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