I'm Done With Sig Sauer and this is why - Donnie D

My son's wife bought a sig mosquito and it is a piece of crap. With the cci minimags it only jams 2 to 3 times a magazine. It's been sent in for repair and came back no better...

Don't know about any other sig products; too pricey for me.
 
Eh…”expectations”.

I had a Mosquito at one time and really had no issues, so long as I used decent quality ammunition. While it was fun to shoot, it was what it was…a fairly inexpensive, rimfire, semi-automatic pistol and at its price point, you cannot nor should you expect the reliability and/or durability of say, a 3rd series Colt Woodsman Match Target, a S&W 41 or a Browning Challenger.

As far as, “being done with Sig”, that has been addressed numerous times in this thread. Yeah, it was a Sig-branded product, but it was manufactured by another company….not Sig.

I’ve had a German 220, a German 226 and currently have a German 228. The only issues I’ve ever had out of the 3 were ammo/magazine (aftermarket) related and even those issues were few. My son has an M17. So far, around 1000 rounds have been put through it and it has been flawless.

I’m not a Sig fanboy, or a “fanboy” of any brand, really…what I am a fan of is quality, accuracy, reliability and durability. All the Sig handguns I mentioned in the previous paragraph check all four of those boxes, with the exception of durability for the M17 (low round count).
 
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Hammer12b said:
I bought an M-11 a1 second hand and it wouldn’t pick up after the first round. It would jamb, misfire and stovepipe. I took it to multiple gun smiths and nothi guys changed. I sent it back to Sig, they had it back in 2 weeks with new springs at no charge except the $50 look at fee. It works flawlessly!
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I got this cool story about a Glock Gen 19 gen 2. It had the black internal parts and had never been upgraded. I called Glock CS to ask about what the deal was with the “upgrade” he said send it in And we will do it or if you know a Glock Armorer we can send it to them to do. I said well I am one myself. He sent the parts on to me. I got to keep the black original parts AND he sent me a hat all free of charge.
 
At least you had one that worked for 20 years. My new in the box 365 xl is going back to to the factory. Rep (Heath) was a douche so i got a different one (Aaron) and he's much more helpful. Good luck with your gun man.
 
Sucks , but you really only have one option that makes sense- wait for them to get the parts to fix it.
GSG makes a ton of replica and licensed stuff . My opinion of those items is very low
 
92G said:
the Sig Mosquito was always a POS and IIRC isnt even made by Sig. isnt it a GSG manufactured pistol?

Sig’s disposition to non-mil/LE market is one of greed and zero regard. I loathe Sig Sauer and stopped all support of them around 2016 when they made it clear folks like us mean zero to them.
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They're really trying hard to be the next Colt.
 
Meh.

Sucks pretty bad, but I would have said "You know what? Just get it fixed and send it back."

At least that's free. Better than getting a broken one back for free now.

Then I'd use that as an excuse to buy a new pistol. As if I NEED an excuse to buy a new pistol...


Now, from a customer service perspective, I would have probably talked to whomever is the person actually in charge of such things about the counter offer. See, fixing the broken gun is FREE...because that's what they do with their warrantee work. However, if they're going to make a discount offer to REPLACE the broken pistol, then the discount should take into value the actual worth of a Mosquito in the discount.

For example:

Let's suppose the MAP for a Mosquito is $299. (I have no clue...I made this up because I couldn't find one.) The MAP for the P322 is $399. They could offer to keep your broken Mosquito and credit $299 towards a new P322, which you would pay $100 for the balance of.

THAT would be what I would call a "fair deal" on customer service...for both of you. They sell you a more expensive gun for essentially what you would have actually paid for it all out of your own pocket, complete with their warrantee. They keep your damaged Mosquito in exchange which they can either fix or dispose of as they see fit. No loss at all on either side, unless you call spending $100 for a $400 gun a loss because of your personal budget.

Heck, I'd even consider arguing my having to pay $55 shipping for their warranty work into this as well. Certainly Walther didn't charge me a single penny to do warranty work on my new 9mm CCP. And I'd be happy to point that out to them, too.

Otherwise, you could simply say "No, fix my Mosquito for free and send it back, AND I'll buy a new P322 at the MAP price locally."


PERSONAL STORY.

I recently bought a Walther CCP M2, 9mm. It was defective out of the box, which I discovered at the range. I contacted Walther, explained what the problem was, and they emailed me a FedEx label. No cost for me to ship it back to them this way. They received it and, as I expected, they decided to ship me a new one instead of repairing it due to the nature of the defect. While I was talking to the customer repair representative, who was telling me the status of this and when they expected to ship me the new pistol, I said "It wouldn't break my heart if you sent me the CCP M2+, as it's the same pistol and price, just with some slightly improved differences." He said he would see what he could do.

I got a CCP M2+ back.


Price and quality will attract business. Good customer service will attract repeat business.
 
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I'm guessing the problem was the new slide wouldn't say Sig Sauer on it, I would have waited for Sig to have GSG custom make a slide for you with Sig's roll mark on it at their expense, rather than having a paper weight returned, that's how you say F U to Sig. (though I have several P series I never had an issue with.)
 
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GeorgeBush said:
If you waited for the new slide it was gonna be free and ship back to you?
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They offered for me to wait an undetermined length of time for the slide to come in to repair the gun OR offered to sell me a p322 at a discount. I chose the latter until the price they then offered $399.99 is the price I can buy it at pretty much any gun shop. THAT is not a discount.
 
somethingwolfpack said:
Don't know your experience, but I've dealt with Sig CS on two separate occasions and had great experiences.
2019 I broke a handguard on a Sig 556 Classic and they sent me a replacement for free
And this year they overnight shipped me an adapter to use a rattler handguard on the current models.
Compared to my experience with S&W, I can't complain about Sig USA new direction.
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sending free parts is nice. however my issues with Sig are borne out of defective manufacturing with Sig playing stupid. I’ve had no less than 4 occurrences where I basically had to twist their arm to get replacements issued to me. The P320 “upgrade” is a perfect example. not only did the P320 design take a huge complexity hit with the disconnector redesign, Sig‘s “fix” for old pistols was to machine the shit out of the slide in such a way that the trigger doesn’t reset until the slide is completely rearward. A weak round that fails to fully retract the slide can cycle but not reset the trigger. Sig is aware of this. I offered to provide my demonstrations on social media then they suddenly replaced all 3 of my P320 slides. pure BS.

prior to their “upgrade” to have a drop safe pistol, I took their P320 armorer course at the Sig academy. I’m not a firearms designer but it was clear to even me that the P320 design was questionable from the start. For example There was no system to prevent OOB discharges. I asked a few questions at the armorer course and nobody wanted to answer jack squat nor follow up w me….gee wonder why.

my prediction on their military contracts is that they will be some of the biggest disasters over the next decade including the P320 and their joke of a cartridge 277 fury. as one who has several friends and great acquaintances who work for Sig, I want to support their business but they made it impossible for me.
 
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Hammer12b said:
I bought an M-11 a1 second hand and it wouldn’t pick up after the first round. It would jamb, misfire and stovepipe. I took it to multiple gun smiths and nothi guys changed. I sent it back to Sig, they had it back in 2 weeks with new springs at no charge except the $50 look at fee. It works flawlessly!
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Well jeeez, maybe they just don't like me.
 
Artg56 said:
These days when parts need to be sourced from overseas I can understand both the frustration on your part and the uncertainty on theirs. I would have left the gun with them for as long as it took to repair with it being useless the way it is.
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Actually it isn't COMPLETELY useless to me. Every time I look at it, it will remind me never to do any business with Sig again, and to talk $hit about them as often as posable.
 
I feel the same way about GM products. I had a Chevy that after a few years some things started to break or wear out only to find out that their CS sucked and they wanted me to pay to replace the parts! Haven't bought another one in over 40 years. 🤣
 
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fieldgrade said:
OP, I hope you haven’t bought any kitchen appliances recently. You are really going to be pissed when you find out how long they last.
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I’ve been waiting for parts for my 2 year old fridge. We’re living out of a mini fridge and a cooler in our kitchen right now. It’s been about 6 weeks. Mrs Fool is thrilled.
 
CZfool68 said:
I’ve been waiting for parts for my 2 year old fridge. We’re living out of a mini fridge and a cooler in our kitchen right now. It’s been about 6 weeks. Mrs Fool is thrilled.
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A one year old fridge I bought for the house my granddaughter lives in crapped out, so I bought a big igloo/yeti style cooler for the week that the fridge was down. Got the fridge fixed in warranty, and my wife said, “Why don’t you return the cooler?"

Oh no, I said. I’m sure we'll need it again. The two year old fridge in my own house froze up after a year and I had to take the insides apart to remedy that and put it back together.
 
fieldgrade said:
A one year old fridge I bought for the house my granddaughter lives in crapped out, so I bought a big igloo/yeti style cooler for the week that the fridge was down. Got the fridge fixed in warranty, and my wife said, “Why don’t you return the cooler?"

Oh no, I said. I’m sure we'll need it again. The two year old fridge in my own house froze up after a year and I had to take the insides apart to remedy that and put it back together.
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There is a reason they only warranty them for 1 year these days.
 
wvsig said:
There is a reason they only warranty them for 1 year these days.
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They sell extended warranties, and I buy them. It’s the only thing I will buy an extended warranty for. The repair guys will tell you if they are going to crap out, it’s inside 2-3 years.
 
fieldgrade said:
They sell extended warranties, and I buy them. It’s the only thing I will buy an extended warranty for. The repair guys will tell you if they are going to crap out, it’s inside 2-3 years.
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Man get out of my head. I was just about to say that those are the only things I will buy an extended warranty on. They are right some part of it is going to crap out withing 2-3 years and it does not matter which brand you buy.
 
wvsig said:
Man get out of my head. I was just about to say that those are the only things I will buy an extended warranty on. They are right some part of it is going to crap out withing 2-3 years and it does not matter which brand you buy.
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Oh, and when you get to year three on the warranty, the renewal notices are only for one additional year, and cost a couple hundred bucks. To me, that’s a very bad sign.
 
Donnie D said:
Time for anything else. I often wonder why Hi Point always gets crapped on. One of the best and most satisfying customer service experiences I've ever had was with them.
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There is A LOT to unpack with that comment. Part of me think [hopes] it's sarcasm, but its really hard to detect on the internet.
 
Me. said:
That would be INSANE customer service. We are truly spoiled by the service a lot in the industry are giving.

Imagine having a lawn mower for 10 years. The engine dies. Toro should replace it or repair it to brand-new condition?

Insane.


The gun wore out. Failed. This parrot is deceased.

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People seem to forget that firearms, like any tool, wear and need replacements over time. Those same people get survivorship bias;
"I've never seen a K-Frame with issues"
No you've just outlived all the K-frames that were broke and messed up, and the ones surviving today never had the miles put on them that many of the ones that failed did.
 
I have a Sig Mosquito in my closet with a broken slide too. Happened exactly as you described. I haven't reached out to Sig about it, just figured it was par for the course.
 
Me. said:
You doubt Hi-Point’s customer service?

Hi-Point is a US based company that makes excellent-functioning guns at fantastic prices.


The guns get made fun of based solely on their looks. And maybe weight. But mainly looks.
I know the feeling.


I‘d put a Hi-Point up against a high-dollar gun in a shoot-til-it-fails test.

Yet I no longer own one. ‘Cause they’re ugly.
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They get made fun of because they're direct blowback and made of poor casting material. There is plenty of evidence of Hi-points failing, it's just the profit margins on them are so high, even at their low price point, that it's easier for them to replace it then an alternative.
It be a lot like comparing a 601 Trabant to a Grand Prix race car - yea the latter requires more maintenance, care, will undoubtedly break down more, but the performance itself speaks for the cost.
The mosquito is entirely a gun to fulfill a niche role in Sigs line up. If you want a dedicated 22, a Ruger would probably serve you better. Sig's only intention behind that gun was to market a trainer/low cost alternative to their flagship (at the time) P226 pistol, which also justifies their separation as the shift from aluminum/steel frame guns shifted to military contracts and polymer pistols.
I don't think it's unreasonable to say that if your whole experience and opinion of Sig is based on a 22, that they don't even produce or have ever produced, and your frame of reference for firearms is highpoint - you're just not in their customer base or the person their guns are marketed to. And, to clarify, there is nothing wrong with that. American capitalism excels because of competition, I just think your disdain is misdirected. Maybe contact ATI or GSG about resolving your issue?
 
Downeast said:
I feel the same way about GM products. I had a Chevy that after a few years some things started to break or wear out only to find out that their CS sucked and they wanted me to pay to replace the parts! Haven't bought another one in over 40 years. 🤣
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Gm can do whatever they want to us for giving us the LS
 
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fieldgrade said:
A one year old fridge I bought for the house my granddaughter lives in crapped out, so I bought a big igloo/yeti style cooler for the week that the fridge was down. Got the fridge fixed in warranty, and my wife said, “Why don’t you return the cooler?"

Oh no, I said. I’m sure we'll need it again. The two year old fridge in my own house froze up after a year and I had to take the insides apart to remedy that and put it back together.
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“Santa” buys the family some boring useful household item every year. Last Christmas he was wise enough to buy a large Kong cooler for volleyball tournaments. So at least we were prepared.
 
Jeppo said:
I understand your frustration but, I believe I’d have waited.

I sent a gun back to Smith and Wesson, certain it was unrepairable. After they examined it, they admitted it could not be repaired and that model was LONGGGGG out of production. We agreed on a replacement model but I had to wait many months for the replacement to be produced (there was no stock at that moment). I was ok with that.
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Same here with a Para Ordnance. One slide broke and the front inch, along with the front sight, went downrange. Another Para pistol's slide stop lever worked it's way out after every 2 rounds, causing a malfunction. Sent them both back. The first one they replaced the slide and said that the recoil spring had to be replaced every 500 rounds (huh?). The other one must have got lost in their shop because it took MANY months and many phone calls to get them to tell me what was wrong. Finally, they said it couldn't be fixed and they had stopped making it in .45 GAP. They replaced it with .45 ACP.
 
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Just consider it a loss and move on. Ruger Mk series and Browning Buckmark are great 22 pistols. Thanks for sharing your experience...... For the last 10 years or so, I have considered SIG to be an over priced Ruger. Now a little worse......
 
BowWow said:
Just consider it a loss and move on. Ruger Mk series and Browning Buckmark are great 22 pistols. Thanks for sharing your experience...... For the last 10 years or so, I have considered SIG to be an over priced Ruger. Now a little worse......
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Thanks. Good advise. I have both a Buckmark and a Ruger Mk IV 22/45 and love them both.
 
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